how can i create comment by customer on "customer request" with api?

[Kanan Mammadov]

how can i create comment by customer on "customer request" with api?

[Marc - Devoteam]

Hi @Kanan Mammadov 

I think this part of the JSM API might answer your question.

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post

[Kanan Mammadov]

Hi @Marc - Devoteam  thanks for the answer . what I am looking for is to POST a comment on behalf of a different user with my access user . Is that actually possible? 

[Marc - Devoteam]

Hi @Kanan Mammadov 

I would try to alter the following in the json

"accountId": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",

"name": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",

"key": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",

"emailAddress": "fred@example.com",

"displayName": "Fred F. User",

This will require that you  are able to get the account ID of the user that would need to be the reporter of the comment

[Kanan Mammadov]

Hi @Marc - Devoteam  

I believe the fields you mentioned are in the 201 Created response. However, I am willing to POST a comment on behalf of a different user. 

Please, let me know if I am missing on something or these fields must be added to input parameters. 

Thanks again for your efforts!
Kanan

[Marc - Devoteam]

I see,

Yes I don't think you are able set a comment based upon an other user.