How to disable editing for closed Jira issues (cloud)

Question

Hi all,

after a ticket has been closed, i would like to prevent users from writing new comments and editing their own comments.

I read tons of article and saw many solution for server like changing parameter in our workflow i.e.: jira.permission.comment, jira.permission.comment.user, jira.permission.edit.denied. But I could only get it working that you can no longer edit an issue, the comment always remains editable.

Hopefully there is one with a new idea of solution?

Best Regard
Thomas

Dreymann_ Thomas · Answer

thanks all for helping - this was the solution for me.

Marc Koppelaar · Answer

Hi @Dreymann_ Thomas

I use the properties as well.

I usually set the following properties depending on the use cas.

If I want to make sue an issue can't be edited on the final workflow status I use:

Key jira.issue.editable with value false

If I want to make an exception, lets say for group jira admins, I use:

Key jira.permission.edit.user with value jira-administrators

Joseph Chung Yin · Answer

@Dreymann_ Thomas -

Based on my understanding and experience, editing existing comments when the issue is closed can't be controlled.

Here are additional WF properties for your reference - https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.