Community resources
Community resources
Community resources
Jira Service Management
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Today I opened my project in Jira service management and found that navigator field look different. It is showing only issues and filters. Normally I will show tab "customer" "report" "knowledge" and...
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Hello, I have a project where clients register via a link, but I cannot manage these clients or delete
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I want to do transition in SLA. Instead of pausing the SLA and resuming it the next day if it is not met during business hours, I want transitioning it to a non-business hour SLA. This means tha...
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Hi All, Using the data center version, I'm creating a form that the end-user will complete and submit. Their request will go through several departments in a particular order and Jira issues w...
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We have a project that only accepts requests via email. We have the email handler configured and it works as expected. The issue is that the emails are formatted or stripped of the html when they arr...
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Hi everyone. I am trying to build out a Mobile Device Agreement form in JSM. The agent will fill out part of this form(Device Model, Serial Number...) and send this form out to the customers(intern...
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When I try to use smart values with JIRA REST API, I get an error message that the JSON is not properly formatted. I have tried {{issue.description}} and {{issue.fields.descrip...
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How can a customer see the duplicate tickets in the customer portal of Jira service management through the primary ticket..?
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On this page, the instructions read "If you are importing Jira users or groups into Assets, you must identify the users or groups by their IDs, not their Name(s)." This is cumbersome as we'd need ...
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Hello, can someone help me activate a Jira Service Management widget? I keep getting the following error message: "Validation has failed. This Jira Service Management project has configuration proble...
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We have a SaaS platform that we created a link to what we are calling a "knowledge base" to where our clients can click on a button that leads them to https://companyname.atlassian.net/servicede...
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Hi, I have an Oracle Database 19c standard edition and I want to use Opsgenie to monitor my resources and send alerts and notifications, so I have seen I can use this tool with enterpris...
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- opsgenie
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We have about 10 people who are in our on-call rotation. Our team is quite busy, so we do not always remember to actively go look at the on-call schedule to see when it is coming up. Is there ...
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- opsgenie
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Hi! I am trying to create a report in JIRA that tracks the ticket resolution time compared to the due date of the ticket. For example: I receive a ticket that is due on 06/30/2023 - I complete and ...
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Hi What is the best way to identify if a user needs to be a Jira Service Management licensed user. Eg we have 200 and possible lots more JSM licensed users and would like to see, of those, who is ac...
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I need to collect around 1000 issues in the automation and iterate over it to call confluence API. the problem is I can only get 100 issues from a search call to Jira API. I'm trying to loop the sear...
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Hi - I'm looking to build a dashboard that shows within a sprint the "Time Spent" against the "Original Estimate" at Story Level Cummulative for an Assignee but I can't seem to find a gadget that wou...
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Hi all I really need some clues or outright help here.. :D One of my customers are building an integration via the Jira Spoke API to our ServiceDesk and we have setup a Webhook, so ...
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I am trying to receive a CSV file with all the fields from specific task or/and all the tasks on some category in Jira. The issue is that I don't see all the fields in the table althou...
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Hello, i would like to change the priority of a ticket if its status doesn't change for 3 days. Does anyone know how to do that with an automation ? thank you in advance !
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I want to put automation to send the slack message based on release date. example: if release is set to 28th june, i want to send slack notification that tomorrow is release.
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Hello, I would like to know what are the actions possible from OpsGenie to Zendesk created tickets? It's in the Action Mapping Feature section from this page: https://support.atlas...
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/rest/servicedeskapi/assets/workspace for this url i want to get work space id so what and all informtion i have to pass? how to get this value atlassian.xsrf.token=9d96e64b-4dcd-4137-a176-j1...
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Hello, I would like to retrieve the values of a multi select dropdown linked with a data connection in the automation. Indeed I would like to retrieve the values entered in this ...
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Hi Jira Gurus, Bit of interesting one, not sure if it'll be possible without an add-in. We have a daily checklist we have to complete to confirm all services are running and functional before our d...
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