Hi,
how can I change so that my customer sees another status?
If we set an issue to "Future feedback" we dont´want our customer to see Done.I know that I´ve change statuses before but I can´t find the way back
BR Zandra
Hi @Zandra Friman
You can change the status mapping for the customer in the JSM config (request type)
https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/
Regards
Perfect! Thank you very much! Now I have been able to change to the right status and I am saving the description!
Have a great evening!
Best regards Zandra
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