Community resources
Community resources
Jira Service Management
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Hi Team, I am looking to add an Option for a Custom Field. I navigated to Project Settings -> Custom Fields -> Searched for the Field -> Context and Default Value However, I do not see an...
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Hi, Can an agent fire bulk issues/tickets to multiple requesters/users? is there any add-on for this feature or it has to be via some scripting? For example: we have 10 companies (requesters/users ...
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Hi, I was trying to replicate my Kanban board by clicking the little arrow near by board name -> view all - > click on the 3 dots -> Copy. Post that it creates a copy of the board ...
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In my business, one bad habit our agents get into is to continually add internal comments. Over a period of time it can get to a stage where a ticket may have many updates; however, a customer is no...
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Hello! We're currently creating sub-tasks from forms that customers have submitted from the customer portal, and these sub-tasks are assigned to engineers to fulfill the request. Whilst creating th...
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What is the meaning 'Add a comment from the non quoted email body?' for Mail Handler type Can provide the example. Thanks.
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I've created a filter to show issues and the services which works but if I export it to excel, under Affected services it shows as [no field found].
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Hello! I'm wondering if it's possible to break out and separate the different portals/Service Desks within the Atlassian Assist Slack Bot. So instead of having one Atlassian Assist bot ...
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Hi everyone, My use case: A customer has emailed a new ticket to your service desk (or used the portal). Another person replies to the ticket emails (or the customer has used another email addres...
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Hi all, I'm working on an OpsGenie implementation with ServiceNow, and realized that the documentation for setting up the integration (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-w...
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Is it possible to clone/duplicate one intake form one project and move it to another project?
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Hello, I have Jira on cloud with a few different products. For the whole company, we have 50 users. We also have some add-ons, but we only need a few people to have access to these. I have used the ...
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Hi, I created a custom field that I want to add to a project. When I'm attempting to add to Request form, I get the 'Fields unavailable in the issue view - these fields will not be available in...
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I have the following requirements and can't find best practice. I only want to set this up once and be scalable. Scenario: Internal site Use: To be used for service issues and knowledge base docum...
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Hi I want to be able to see my tickets using the epic filter. However, i dont see this filter in my board This is the filter that i want to add (im using a company managed project a...
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Buenas tardes comunidad. Estoy teniendo un inconveniente con la integración de Jira con StatusPage. Paso a comentar: Teníamos un tablero de proyecto de software y el mismo tenía la integración de...
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So, I have this automation where if there is no sub-tasks present then it will create a sub-task TEST. But I need help with, how can we create a sub-tasks "TEST" once even though there are multiple s...
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I am searching for Log Work in a team-managed project, but I can't where is this?
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Hi, we are using the free version of Jira software (Cloud). I have admin privilege in our organization, and we have created a service project. I am also in the Service Desk Team. I can see on...
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Hi everyone, I have the following question: - trying to integrate OpsGenie with Gitlab and while I can receive alerts from Gitlab (for example, notification about merge request), but I can't automat...
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Hi there, I installed the Widget Service Desk on my website and all works good. But i need to display all request types by default on the widget page. Now: i can see the CTA ...
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We have custom styling on our customer notifications. Outlook desktop seems to default it to the generic. Does anyone know the reason for this? Is it because it is coming from an external email. I've...
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I'm looking up smart values using the find your smart value feature, but can not replicate the box when I highlight one. For example. The "fields.priority.name" shows at the bottom when...
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When I receive JSM notifications internally to my email the custom styling does not keep the formatting on outlook desktop I've tried verifying the email and it still doesn't work. Does the de...
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Hello. I have problems combining two automations regarding on same field and on same event. We have an SM Automation based on "Issue creation". If value "X" is selected in custom field, then auto...
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| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT |