Community resources
Community resources
Community resources
Jira Service Management
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We use JSM for all of our internal ticketing. All projects have custom issue types with their own custom field(s), permission settings, issue security etc. We've also set it up so each pr...
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Hi, Our company just has 1 Support email address and management want to keep it this way. However, we will have a separate Support project for each client. Problem - We require users...
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I am trying to get closed alerts how do I get those?
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- opsgenie
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I am trying to get an alert by alias but the alert status is closed. So I am getting the following response { "code": 40401, "message": "Alert with alias [f552cfaa-e28d-40d6-86b...
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- opsgenie
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Hello everyone! My name is Sebastian and I am from Buenos Aires, Argentina. I created an automation rule that: TRIGGER: Issue Created CONDITION: Issue fields condition = Request Type: Email...
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Hi guys! I'm creating an automation that synchronizes the status of items with the same title but in different projects. Has anyone seen something similar? Thanks for the help!
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Thank you in advance. I've had a devil of a time trying to get this question answered by Atlassian support who only provide me with links and seem against talking to me on the phone. We appear...
- Question
- opsgenie
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i have different kind of ticket( customers request ) and each of this ticket need different groups of approvers so i create three groups and one workflow with approval step&...
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Dears, Iam using JSM datacenter version is this possible to make people section not editable for all users except admins. BR,
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Hello, recently, the notification emails received from Jira have a different preview than before. Specifically, instead of displaying the username of the notification sender, it always shows "Norepl...
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I have a bunch of custom fields where I have written some nice descriptions in all of them. On the View/Edit edit screen of a change request, I can hover my mouse over the "i" icon and the descripti...
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Hello, I added new user to our Jira Service Management (Heldesk) with access only to JSM. I made sure to remove any other access to Jira Software Product for this user. When the user login he canno...
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ITサービス管理のプロジェクトを利用して、以下のような管理をしたいと考えています。 ここでは、サービスデスク担当とエンジニアという役割がいると仮定します。 ・サービスリクエスト管理：サービスデスク担当のみ ・インシデント管理：サービスデスク担当とエンジニア ・変更管理：サービスデスク担当とエンジニア ・リリース管理：サービスデスク担当とエンジニア このように機能によってアクセス制御を...
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Hi I have created a webhook, which is shared with one of our customers. Most data are flowing as expected, but we have a problem with the attachments. When the customer updates with an attachment ...
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Hello I have a question regarding the creation of a form similar to Google Forms. I need to creating a form that will allow customers outside of our organization to submit their answers. Additional...
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Dears, If I use Jira to send notification to MS teams can I enable users for example to approve from MS teams over mobile? while users is connected over internet and jira is not published &nb...
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Hi all, I create a custom field to take the current date and time when an issue is created. However, the default time is not the same as the current time. In my example below, the defau...
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I added an email address to my service desk and submitted a ticket via email. I received an acknowledgment email "Just confirming that we got your request. We're on it." When I added a comment...
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I am a site administrator and need to change the email preferences of a particular customer. This user (customer) does not want to receive email notifications shared within the organization he ...
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I have 2 projects that I need to copy information between. I need to know how to copy information from a custom field in an issue (project 1) to the comment field in another issue (project 2).&...
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Hi I have SLAs for multiple types of Request Types and one of them is not working correctly. I have 2 separate SLAs set up for what we are calling Change Requests, this covers a total o...
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Hello community, I am needing help creating an automation. Context: - I have the following workflow, I need to add a conditional in the automation that allows me to transition from the "TAKING EXAM...
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Hi, I have 60 projects in Jira service management. All of them use the same workflow. If I change the workflow, would it have to change for each and every single project or is there a way to do that...
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Hi, One of our customers recently had a change in their email domain name? They were sent new invites to the new email address and reassigned the service desk customer role to their respective proje...
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We've been using the approval workflow notifications in JSM for some time now with no issues (see 1st print screen for config). When testing using the "Send my a test email" option, ...
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