Creating a change request ticket in a service board from a development board

[Mihir Ruparelia]

Hello, 

I wonder if this is possible and how. 

We have a software project: Product Board and in here, there is a section for Development>Releases

I wanted to check if its possible to create a rule in our service project, that looks for anything "Unreleased" and automatically creates a CR ticket. 

How would we go about doing this please?

[Kris Dewachter]

Hi @Mihir Ruparelia ,

Yes, I think this is possible with an automation rule.

If you have a JQL that retrieves the unreleased tickets, you can use this to retrieve the tickets in the automation rule.

And then in the automation rule use the action "Create issue with a request type" to create the ticket in the service project.

Best regards,

Kris

[Mihir Ruparelia]

@Kris Dewachter is it possible to pull across start and release dates from the version in the CR. 

I can't find the smart values for dates

This works for the version name: 

{{version.name}}

I've tried {{version.startdate}} but that doesn't seem to work. 

Any ideas if these dates can be automated across?

[Kris Dewachter]

Hi @Mihir Ruparelia ,

These smartvalues should work:

• Fixversion : {{issue.fixversions.name}}
• Startdate : {{issue.fixversions.startDate}}
• Release Date : {{issue.fixversions.releaseDate}}

Beware that an issue can belong to multiple versions. If that is the case you might need to loop over them.

Hope this works.

Best regards,

Kris

[Mihir Ruparelia]

Thanks @Kris Dewachter 

Will test this out.