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I'm not receiving custom template of the client configuration

Mauricio Patiño
Mauricio Patiño
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November 7, 2023

Hi, 

 

I need help with this. 

I created a custom template on the client configuration in order to be send when a user create an issue, but I'm note receiving it. Rather I'm receiving a system email template.

What can be going wrong?

Thanks for your responses.

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