Community resources
Community resources
Community resources
Jira Service Management
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I need to add a request type compliant with ITIL requirements and specify components dependent from the request type. Can someone help me ?
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Hi Team, We have some requirements on Customer Notifications in Approval/Decline Mail. Is it possible to add any variable or any other method for changing the Subject. Else is ther...
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I have a JIRA Service Management Cloud Version and we use AWS, I would like to know if its possible to auto discovery infrastructure using JIRA? If it's possible, I also would like to know how to do ...
1,140 views 2 1 Deleted user August 29, 2023 -
We have our own application named "employee management system" which has its own users' database. Now when a user is logged in on our employee management system and if he/she has a particular role (f...
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Hi! We have just started testing the Virtual Agent and while we have no problem with preparing the right intentions and creating response trees, we cannot force the agent to respond using Atlassian ...
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Hi, I have a issue in Automation and its not working. I need to create an issue from one project to another project using automation. Ex: Project-1 & Project -2 Project 2 has some req...
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Helle everyone, I read a lot of page about escalation process but I still wanted to consult you. Firstly, I used status in workflow to configure the process. And we have 3 support level groups. These...
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Users are migrated to another company ID but those users are not able to access JSM Portal.
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Dears, an issue is deleted How can I know how who deleted it I try to check audit log in system and in this project but I Couldn't find any thing !!! is this normal ? if now How can I get thi...
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Hey, Just looking for some actual proof it works. So I'll explain as briefly as I can. My company is part of a much bigger business, we are under the parent Google Workspace, wh...
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I just reviewed our Support Desk Customers list and found two new customers. Two questions based on the two circumstances. Q1: One is a company employee who was added in the Project settings > ...
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When I resolve a ticket (regardless of ticket type) the filed Resolved is not alway filled. I would like to have always populated the field "Resolved" with the resolution date and time. how can I d...
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Morning How can I link the company's social media to Jira for new requests and posts? Like LinkedIn and Facebook? Thank you
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Hi, When I'm trying to grab a single select custom field value when it changes in scriptrunner behaviours, as it is demonstrated in attached image, changing the value of field in form doesn't trigge...
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how to update the custom field when the customer Resolved or closed the issue from customer protal in jira cloud
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Hello, We can see that alerts created from hearthbeat contains 2 details keys: "Heartbeat Name" and "Last Received At". We try to access those keys from the JIRA intergation to pass them int...
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Hello, We are using Jira Service Desk with version 4.13.10. We also actively use the reporting section on the left side of the projects. We have created a report to measure the adherence to SLA time...
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Hi All, We have a peculiar issue: When we click on "related articles" in a ticket and then search for an article, the spaces between words are removed as we type. Obviously, this causes frustration...
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Hi all, I created a test project just to see how it will behave in the portal. Now that I'm done with my investigation and trials, I wanted to disable the portal setting of that project. I can't se...
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Add article failed before reaching the limit of 100 articles
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how create a release management dashboard for software source environment, release notes, defects address Jira links, installation instructions, target environment, release date and application modul...
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...o be dynamically set, and with the query above, it fails to ever return true. I was wondering if anyone might have any insight into why this might not be working? Much appreciated!
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É possível criar uma automação em que envia pelo Slack os tempos de SLA da semana anterior. Como posso colocar o código JQL? Existe outra etap a que devo fazer?
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Hi there, I have emails coming in to Opsgenie to create alerts and they contain the JSM issue key. Is there a clever way that I can pull that email out and then link the issue back to JSM? I know ...
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- opsgenie
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When our customers submit a support ticket, we have a dropdown with a list of "urgency" levels: Urgent 1 Urgent 2 Urgent 3 etc... We want to respond to Urgent level 1 within 30 minutes, ...
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