Community resources
Community resources
Community resources
Jira Service Management
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Hi, When I'm trying to grab a single select custom field value when it changes in scriptrunner behaviours, as it is demonstrated in attached image, changing the value of field in form doesn't trigge...
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how to update the custom field when the customer Resolved or closed the issue from customer protal in jira cloud
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Hello, We can see that alerts created from hearthbeat contains 2 details keys: "Heartbeat Name" and "Last Received At". We try to access those keys from the JIRA intergation to pass them int...
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Hello, We are using Jira Service Desk with version 4.13.10. We also actively use the reporting section on the left side of the projects. We have created a report to measure the adherence to SLA time...
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Hi All, We have a peculiar issue: When we click on "related articles" in a ticket and then search for an article, the spaces between words are removed as we type. Obviously, this causes frustration...
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Hi all, I created a test project just to see how it will behave in the portal. Now that I'm done with my investigation and trials, I wanted to disable the portal setting of that project. I can't se...
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Add article failed before reaching the limit of 100 articles
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how create a release management dashboard for software source environment, release notes, defects address Jira links, installation instructions, target environment, release date and application modul...
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...o be dynamically set, and with the query above, it fails to ever return true. I was wondering if anyone might have any insight into why this might not be working? Much appreciated!
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É possível criar uma automação em que envia pelo Slack os tempos de SLA da semana anterior. Como posso colocar o código JQL? Existe outra etap a que devo fazer?
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Hi there, I have emails coming in to Opsgenie to create alerts and they contain the JSM issue key. Is there a clever way that I can pull that email out and then link the issue back to JSM? I know ...
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- opsgenie
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When our customers submit a support ticket, we have a dropdown with a list of "urgency" levels: Urgent 1 Urgent 2 Urgent 3 etc... We want to respond to Urgent level 1 within 30 minutes, ...
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Conceptually the idea is to dynamically create an HTML table using lookupIssues and dynamically set the background-color of the Status column to a color based on matching the "status.name" of the loo...
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Is there way that we could not allow JSM agents to resolve an issue without first having the issue linked to a Confluence article?
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Good afternoon, I want the users to select an asset when sending a request. To help them, on the request, I want fields to help filtering what they have to select. How can we h...
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Are you able to bulk import new custom fields?
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Due to agents not properly changing status on tickets and leaving tickets in the open status before working on them and responding to customers. We have implemented new workflow properties for all ti...
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We have Grafana 10 setup and are now setting up Opsgenie. In grafana we are setting up a contact point to send alerts to OpsGenie, that is all setup but when we try to send a test alert we get webhoo...
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Edit: The Jira Service Management virtual agent is now in GA! Learn more. Hey there Since launching the Jira Service Management virtual agent in limited beta earlier this year, we’ve bee...
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After renaming a project, the Approval request email still refers to old project name - Why is this?
Problem: Following the steps in the article for editing service project details, the project name has been changed, but the email sent to the approvers requesting approval still refers to the old p...
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We have been working on a customer portal that our customers will be using in the near future. Is there a way on the portal/confluence to show only the KBAs for the customer only? We would prefer tha...
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Hello All, I am evaluating the JSM product line and wanted to have a proper evaluation by implementing as to how the end product would look like. Part of this task is to design based on best p...
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Setting: When a internal IT Customer accesses the JSM Portal to get help / enter a service request. Desired Functionality: To support Self-Service, we need to expose topic-related KBAs, but ne...
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I have created an Automation rule to move a certain request type with a certain component to a Jira service project, It keeps getting an error (see attached picture). I am putting in comments i...
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we use Jira service management as a ticketing system for our engineering department. We have customers set up to create tickets with the engineering team but we cant figure out how to allow them to a...
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| August 6, 2025 1:26 AM PDT |