Community resources
Community resources
Community resources
Jira Service Management
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We have the need for a closed ticket to be re-opened if a customer adds a new comment. I'm not finding a way to do this with Automation and not seeing a way for customers to re-open from the portal. ...
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My service desk agents always need to see the exact time, down to the minute, but the custom date & time picker field I created keeps deciding for itself how to display that content, showing "5 D...
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My Learning and Development team likes the layout of a business project but also want user to add tickets as done with a service project. Is that possible?
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Hi, Hope you can help. I was wondering if anyone was able to install Discovery Insight Agent on a Linux Machine without a GUI. We have several Host Machines in our datacenter that do not have GUI en...
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I'm making a project resource request form for internal use. I'd like the form to allow me to choose multiple types of resources with different attributes, and have a summary of the request roll up t...
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I'm trying to link a company-managed service desk project to a backend software (or service desk) project (preferably team-managed). I ran across this discussion: Connecting a Service Desk to a Clas...
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I'm trying to create a custom Due Date field that will prevent teams from choosing anything less than than 3 business days for their ticket. So if they start case on Friday then the following Tu...
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Hello Everyone! I am looking for a way to show a "backlog" of Jira feature requests to internal users without having to grant them licenses. I also don't want the ability to create tickets, bu...
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I have configured the opening of tickets coming from an email, everything occurs very well if the content of the email is only text, but if any signature comes, or attachment, or image together, the ...
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Hi, is it possible to restrict access to some user based on request type. for eg I want a particular user to access issues contained under a certain request type only. So even if he has project acce...
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We have migrated from ServiceNow to Jira Service Management this year. We have our archive ServiceNow data in a MySQL database, and we wish to migrate the data (cases, demands and stories) into an Ar...
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I have a form created that has a field for assignee. Is there a way that I can default an assignee from my agent list without having to require the user to select the agent (assignee)?
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I'm looking to capture the date an asset's status changes in Insight so our asset management team can review assets that have been sitting in a given status for X days. For example, if a device is in...
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Hello, I'm trying to find a way to customize incidents' priorities in OpsGenie based on the information imported from Jira. The integration I've made doesn't seem to import the priority field from J...
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Unfortunately, I cannot sort values because of commas and dots. In the description, I only find the exact opposite of what I am looking for: "Format numerical values format Formats a number in US ...
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The added users continue with invited status, even after accepting the invitation that was sent by email. How do you update this status
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The original attachment is not getting posted from Jira instead binary attachment is posted. I have used rest APIto send attachment by defining content type and boundary as required for Jira.
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We have over 1000 Organizations and working on a more reliable way to automate our user management processes. This is the last segment, before adding users to their correct organization, we need to ...
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I have raised a ticket in JSM but it is not raised on behalf of any customer. The SLA - First time to response does not stop even after commenting and tagging myself on the ticket. How does the SLA...
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Does Link Jira Service Management with Jenkins feature work with free plan? I want to see jenkins deployment information on jira so trying to link jira with jenkins using service ID as per the ste...
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When an external request comes to Jira Service Management, the request is operated by connecting the project of "Jira Work". Since a while ago, the project is not shown as shown below. You need ...
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Hello Community, Can you share please some proper documentation on the: -Featured Articles -Labeled Articles And how can they differ in showing based on a customer permission. (Quest...
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In my issue type, I have a field Analyst's email - short answer field type. This field gets auto-populated whenever an analyst creates a ticket with their email address. Now I want to assign that tic...
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It seems like there may be some configuration mistake where the end-users are not able to see and approve the issues they need to. It's also that the approval emails were not sent to them. This b...
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IT service management (ITSM) is a way companies implement and run their IT. It comprises various activities and processes that support the entire lifecycle of an IT service. This includes (but n...
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