Community resources
Community resources
Jira Service Management
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Hi, we would like to migrate our opsgenie account = https://carhartt-b2c.app.opsgenie.com to another one = https://carhartt-wip.app.opsgenie.com/ while keeping all the settings and the subscription ...
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Calendar - adding calendar subscribtion shows also my priovate work calendar events in the calendar.
I was asked by a college if it is possible to sync outlook calendar events (specific events out of different events added to the calendar) with the existent Jira calendar. Steps I took: 1. Helpdesk...
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Hi there, Maybe a newbee question but I JSM installed with an Approval proces. In order to get more reporting details we are wondering if there are any schemes (datamodels) available in which the ta...
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Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
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I've recently tried scriotrunner and i started to write a few scripts. after a few tries, the behaviour section stopped loading altogether. I am getting this error : Uncaught (in promise) TypeError:...
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We have a JSM instance with a project for engaging with the healthcare sector. We would like to add one or multiple people a ticket/discussion in the same way you forward an email. The po...
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Hi, Why I keep receiving the email from opsgenie@opsgenie.net with subject "Opsgenie access cannot be revoked for --"
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Hi community, We have an approval mechanism in the project. Notifications are sent via e-mail to the groups that will approve. Approval or rejection can be done by pressing the buttons on the incomi...
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Hi all, I'm looking at how we manage customers on our Service Desk. So far I've found 4 different groupings of customers, and I am lost as to how they interact or which one the Service Desk is respe...
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I just want to some clarification regarding transition and automation using issues transitioned. 1) If you're updating a custom field in the post function of a newly created issue does the c...
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Hi all, My business team needs a view/dashboard with all impactful/critical milestones and historical progress on those milestones. I can use JIRA along with confluence as well. Curre...
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I still don't understand how I can acquire the Jira menagment Institutional license. Could you explain it to me step by step, as I'm having a lot of difficulty.
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Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one Please help.
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New to Jira and working in Jira Service Mgt. building out a project/portal for a customer. I chose the It Service Mgt. template but I am NOT seeing the request types when I go through the chann...
268 views 1 0 Deleted user October 29, 2023 -
Dear People, I am really newbie writing workflow. I need a condition while creating an issue.I have a selective dropdown customfield values as A or B. Then I have another dropdown customfield ...
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I have 2 tickets, ends with -2 and -3 (see the screenshot), my question is why the latest ticket (-3) having the earlier time to resolution?
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Hi, I'm new to Jira, I'm trying to access Jira API by trying to get the issue info like below: GET https://mycompany.atlassian.net/rest/api/2/issue/PROJECT-2 Header: Bearer: API_TOKEN it returns...
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If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your insta...
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This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integr...
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- opsgenie
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The incoming data received from an integrated tool can be very helpful for troubleshooting issues or structuring your alert fields properly. From time to time, you may need to figure out why ...
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- opsgenie
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Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc. Users can be deleted from the Users list under Settings> Users. If y...
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- opsgenie
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This article will demonstrate how to remove a user from a schedule without messing up the final rotation. Sometimes, when you remove a user from a schedule, the final rotation gets thrown out...
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- opsgenie
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The alias field in Opsgenie is used to match actions on an integration to the correct alert. Please note that these instructions only apply to the Standard and Enterprise plans. The Essential...
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- opsgenie
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This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host. The main use case for this is using OEC across multiple integrations i...
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- opsgenie
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Opsgenie allows you to trial any subscription level that we offer. These steps will show you how to change your plan. While on a trial, you are able to test out any features that we offe...
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- opsgenie
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