Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon, I'm attempting to integrate the OpsGenie plugin into our vCenter VCSA, however, the instructions are not really making sense to me. I've downloaded the RPM and will be a...
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I am working to create a bug intake through Jira that our partner teams can use. I created the form, but when a user goes to the form they have to choose the Project, Type, and Form. How do ...
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Was there an new software update last night? I cannot find any of my new tasks that were submitted today. I even tried sending myself a "test" and am unable to find that test within my account. Anyon...
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Hi, I’m calling rest/api/servicedeskapi/request to create issue and I’d like to add the reporter at the time the request is created. JIRA is synced with Active Directory and reporters login to ...
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Given the Security notification. How do we find out what version we are using?
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I am looking for a free plugin to add a dynamic form to my jira service management project(data center). Any suggestions guys? Thank you
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We have Jira Service Management (JSM) which we have set up mostly for internal communication and requests from other teams. However, we do have one third party source that reaches us via email only. ...
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Hello there! How I as an admin of the Jira service management project can turn off customer notifications? I see that this option is available only on the customer side https://support.at...
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Good morning, This may be a very silly question, but I've been having a discussion with a colleague over the SLA calculation of percentage met. My understanding is as follows: Once an issue h...
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We have different teams and sometimes these teams are in the same group in Opsgenie due to the shared rotation schedule we have, but there are critical alerts we need help from other person who is no...
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Would anyone happen to know if its possible to locate a previously used import configuration file for JIRA? The only copy of the file that was previously used has been lost and, as I am not the origi...
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Hello. I am attempting to use a single JSM request type to trigger an automation that will open an Idea on a given Jira Product Discovery Board. I am able to set the automation succ...
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Hi Team, I am trying to add a Label value when the "Due" field was updated from one to another date, however the "Field value change" rule runs for the first time update from empty to ...
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I am trying to add a linkto my portalannouncement but the option is greyed out
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Hello! I want tu use dynamic forms (some fields are hidden or shown depending on the value of another field) on jira service management(data center) but it doesn't come natively. I want to purchase a...
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Hi everyone, I have two Jira Cloud sites, Cloud A and Cloud B. I want to migrate a single Jira service management project from Cloud A to Cloud B. How can I do this? When I try to use the "Migrate ...
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Hi Community, is there any way to dynamically import Assets in JSM from this tools? SAPbyD HCM Sharepoint Azure Active Directory MDM (Mosyle) MDM (Intune) Meraki Consol...
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We have a requirement such that one of the issue type in drop down option values in the create screen must be hidden based on roles and permissions, we are getting these roles information through RES...
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Hi all, I'd like to know how can I add the field "Due Date" customer request view. In theory, if I understood right, it should be among of the fields that we can add.
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Hello, I have started to learn automations for Jira a couple of months ago, but I've stumbled with a problem. We have an approver field, with the configuration of making the assigned user to set it...
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Hi, I would like to set the linked issues field based on the value added (Custom Field) by the customer on a form . Has anyone do something like this before, any help much appreciated
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I want to send a survey when my incidents are solved. In case that incident is reopened I want to send a different survey, but I'm not able to. Both surveys are sent when a reopened issue. &nb...
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I noticed that a ticket was not created for a mail. 1. the mail was sent to the correct mail address 2. the person is created as a customer in Jira. On the same day, one mail arrived from this per...
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Sir, all Tasks and bugs didn't transfer from alsalaamtechhouse@gmail.com to alsalaampakistan@gmail.com. please resolve my this issue as soon as possible
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We have our clients set up in Assets. We'd like to make an automated flow where when a ticket gets to "waiting for approval" the approvers gets automatically filled in AND receives a notification bas...
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