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Jira Service Management
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Hello :) about this issue, bringing the priority of an issue directly to the email subject, I already read a lot. Sure it would be possible to edit templates (*.vm) down the WEB-INF folder b...
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We have a dozen different ticket portals on our service desk, from which we would like to transfer one to JIRA guest users to handle those customer requests. Is this possible, or do the assigned peop...
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when Jira create ticket we need to trigger mail to all support team or specific DL group from Jira it is possible?
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Hi Team, When a customer sends an email and an incident is raised, can we maintain the email record in the admin group?
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Hello, I've setup various automation webhooks through the Jira Service Desk. Each time myself, or anyone clicks the ticket-link thats posted to Slack from the webhook, we are redirected to `automati...
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Hi I have a service project JSM Cloud when ever I share the ticket through share option to one of my user. he will receive the email with ticket details. That mail i will share(reply all) to ...
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Hi! I would appreciate if you can share an example of any simple automation, I can create so that it would fail for sure. I need to test a new user created for setting it as an automation ow...
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Hello JSM Community! We are working on an exciting product that automates JSM's configuration management. To enhance our support for JSM, we'd like to connect with users and managers within large an...
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Hi Team, They changed the name of the Resolved status to Ready to Release. This is why SLAs do not work properly. I added screenshots.
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Hi Community, we are having a new requirement, which I am not sure how to solve this within Jira (JSM) or to which extend it is actually technically solvable. We are having a project where extern...
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Hi, We are having a slight issue with our email to case functionality. At the moment, only a couple of users (myself and another admin) can email to create new cases and update existing ones. I woul...
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Hello, I hope this message finds you well. I am reaching out for assistance with a query related to AWS SNS alerts for AWS RDS status. I am using a single integration for all my AWS accounts and re...
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In my Asset Management feature, I am planning to create an Automation using Python. These are the details of the goal: 1. In my Asset Management System, there are couple Object Schemas. If cli...
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I'm using Asset very well and I want to import CSV file to my asset project but everytime I import data, the data will be appended. I don't want it to be appended. I want to overw...
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hello, I am facing problem with Test Plans report in Jira, I am running a scenarios from features in Jira that which assert that project features, when I ran those scenarios with tags through Jenkins...
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MTBF=> Mean time between failures is the average time between repairable failures of a technology product. MTTR=> MTTR (mean time to repair) is the average time it takes to repair a system. It...
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We have a requirement that we need to send the notification mail when the related issues are added through issue linkage. We added a notification 'Updated' in Notification scheme through confi...
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Hi Team, I have created the automation rule for changing the user team name automatically In my case, the "BB Team" is the field in which the team name should change. In the below scree...
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The problem: I'm trying to create an automation to transition resolved tickets to closed The automation: 1- ticket is $resolved 2- updated before 15 days Then: Move to...
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Received mailed after 1 min Jira create ticket but this mail automatically deleted from my mailbox
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We have a requirement that we need to send the notification mail when the related issues are added through issue linkage. We added a notification 'Updated' in Notification scheme through confi...
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My company has been using Jira for a while. And many customers don't receive the invitation mail for many reason, sometime they get mistaken as spam, and sometime they get mistaken as phishing mail a...
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good morning, I already discovered the problem, my problem. I'm creating rules that after a transaction is carried out in Jira Service, it creates a new issue in Jira Work. In this way, the followi...
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Hello, I tested the Atlassian Assist app on a different Slack workspace before and was successful with the setup. I created another Atlassian URL to connect to a different Slack workspace but after ...
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Hi all, I am currently trying to make an automation rule of the following: If (issue.created) < 8:00 AM CST AND If (issue.created) > 5:00 PM CST Then Assign to (user) Does JQL even have ...
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