How do I get rid of automatic canned responses. Showed up when upgrading to 5.12.2

[Rob Rehkemper]

Following upgrade to .512.2 this appeared on our Service desk tickets.  And automatically inserts this garbage.  How can this be turned off (preferred) of the template edited to blank.  We have canned responses set up to be selectable from the icon in the edit box

[Charlie Marriott]

Hi @Rob Rehkemper

Thanks for the question. As I understand it, you're already a user of canned responses, but some placeholder text is added to the comment field when first opened. Is that right? 

I don't think canned responses are usually automatically added as placeholder text in the comment field, so something else must be doing this if you're not manually selecting that response.

Are you a scriptrunner user? It may be adding the placeholder text that you're seeing. I don't have the additional canned response selector seen in the screenshot you shared and saw from a related community question that this was edited with scriptrunner config.

Optionally, choose a canned response

My UI for your reference:

I hope that helps,

Charlie

[Benjamin]

Hi Rob,

For the canned notification, it is set under customer notification. 

Here's the documentation of the configuration options:

https://confluence.atlassian.com/servicemanagementserver0512/managing-service-project-notifications-1306298348.html

Hope this helps.