Community resources
Community resources
Community resources
Jira Service Management
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In the Jira of jira there are a number of options your work, Projects, Filters, Dashboards, Teams, Apps. Last week there was also the option "Plans". But now it is gone does anyone know where it is?
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Under the external services priority mapping, what is the difference between Statuspage Impact Mapping and Problem Severity - Alert Priority Mapping?
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I've setup an approval group for an issue and when I try to select the group, that starts with a V, I can't find it. Also when I type the first character(s). I renamed the group to A_V...... and now...
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I am new to slack and I added the atlassian chat in Slack and test to raise a request, but the assits responded with Oops, we weren't able to create your request. How should I check w...
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I can list all organizations with this https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-get However I got nothing when...
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Question If the first issue number is 1 I want the corresponding sub-issue to be numbered in a 1-1-2, 1-3 manner The current situation is If the first issue number is 1 The correspondi...
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Hi all, many products will take the root email as the reporter of the ticket instead of the sender. Which can be useful for times when items are being forwarded. For example when a system emails a us...
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Hi there, I have an automation that creates a subtask from a main ticket and has the linked issues in place so when the subtask is created it shows the parent ticket as a linked issue. The problem ...
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Is there a way to export data of organization with all custom fields to csv?
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Hi the community, I would like include in the form the button "Next" to open another page and continue encoding the informations I have a lot of fields and I would like split on a lot of page. Thx...
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Hi all, I've search the community page for similar issue as mine, but could not find the right answer. Maybe someone can help, please. In our SR workflow, the starting status is 'Waiting for approv...
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Hi, I want to use the JQL function organizationDetail() to produce a list of organizations using a feature in our product. Organizations in organizationDetail("XYZ Enabled" , "Yes") will create a l...
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...incomingData": { "_parsedData": { "delayIfDoesNotExists": "true" }, "integrationType": "SCOM", "integrationName": "SCOM", "integrationId": "2100cf1c-c784-418f-86f6-69936753191d", "incomingDataId": "2...
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Hello, When I use automation (described at https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organisation-based-on-reporter-email-domain-114245088...
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I am trying to create a filter that shows all the current tickets open for my project for "assigned users" but get this error 'The Jira server was contacted but has returned an error response....
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Hello, I would like to modify permissions for editing/transitioning issues for the Developer or Service Desk Team roles (as shown in picture 1). When I log in using my Agent account, I have the abil...
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Mi consulta es porque validando las configuraciones predeterminadas de un proyecto llegan las invitaciones en ingles y lo tengo predefinido en español también verifique las notificaciones y están esc...
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I have a change management workflow and want to add a post implementation form as default to a stage in the work flow. How is best to do this??
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I am new to Jira so I am still learning. I have taken over a project where users log completed tasks through a portal. They log the times they start and stop each task. I have a piece of automation ...
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I did this resolution; https://confluence.atlassian.com/jirakb/assets-bulk-clone-objects-to-a-different-object-type-or-schema-1206560732.html But it has limitations (50) on creating objects. A ...
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Hola tengo una consulta para la comunidad! Administro un proyecto en el cual configuré que, cuando el agente complete un campo personalizado, se cree, dentro del mismo proyecto, una nueva solicitud,...
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Issue is now solved :)
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Hey all, We are currently setting up a proper Portal which is supposed to connect forms for different teams within the company. We have the case that a ticket would be moved to another project...
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Wanted to understand if there is any method to take backup of issues or whole project using script for Jira service management, like using Python or JSON script. If anyone have tried this method a...
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Hi!, When I try to use the Atlassian Intelligente "Summary" feature, the output is in english, although all the content is in Spanish. Is it possible to do something so we get the output always in s...
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