Community resources
Community resources
Community resources
Jira Service Management
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Wanted to understand if there is any method to take backup of issues or whole project using script for Jira service management, like using Python or JSON script. If anyone have tried this method a...
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Hi!, When I try to use the Atlassian Intelligente "Summary" feature, the output is in english, although all the content is in Spanish. Is it possible to do something so we get the output always in s...
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Dears, Hope all is well. I want to set up bot to reply to my customers in out of working ours can i know what is the available options
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Hi - I created a BRAG colour field - RAID Level (custom field that has the colour coding added based on the hack mentioned in this Atlassian thread, see my screenshot below).... I added an au...
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I am facing issue in boomi like you dont have permission to read and write in the jira account from boomi by using inbuilt Jira Rest connector. kindly anyone help me to solve this issue
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I want to know that can we use the Rest Api in the Jira software with the free plan and kindly provide the steps , Url or documentation for making connection successful
- Question
- jira-service-desk
- jira-service-management
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I've noticed a weird problem. In the notifications sent by Jira, yesterday some of the users got @[deleted] instead of the user name. This happened only on the mail sent by Jira, on the issue it...
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Hi, I am an IT Manager with 3 total IT staff (including myself). I'm looking for new software for help desk and project management. Hoping I can use the same vendor for both functions fo...
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Hello, I am new to canned responses and I have an important question: Is there a way to share the canned responses between different projects? It would be very useful to avoid having to ...
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Hello, I am new to canned responses and I have an important question: Is there a limit to how many canned responses I can create? We know several clients who have more than 200 response templa...
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With this construction of the rule, it is written in the log that the form is not attached but does not produce errors
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How to find issues using JQL query for issues Comments section not updated in last 14 days
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AI functionality has been released as a beta version. However, it cannot be used with automation or API. Will it be provided by Atlassian in the future? Are there any announcements?
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Hello Much like in this post https://community.atlassian.com/t5/Jira-Service-Management/Can-I-configure-service-desks-for-multiple-projects-and-multiple/qaq-p/1871449 I am trying to configure servic...
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Hello All, If a user wants to enter an email address for a request type in our portal, email addresses of people who have previously used the portal are displayed. Or there is a drop-down menu that ...
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I added a custom field "Client Type" in Organizations, I want to set that value to a custom field by Automation when the user set/edit the Organizations field. I am trying but not sure how to set it...
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Hi, I've set up the JSM in our company and I wanted to change the default email to custom email address we have for support. It is asking for Admin approval and we can't see where the a...
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Hi there, I'm trying to store the attacment to s3 with this guide: https://confluence.atlassian.com/adminjiraserver/storing-attachments-in-amazon-s3-1282250191.html My jirasm now is running on eks...
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Long story short, but I'm trying to make sub-tasks for a specific Request Type reportable on a Jira Service Management Dashboard. I'm not able to create a filter so I'm trying to add the request type...
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We have a custom user field and I would like to know if it is possible to set the default to this field as the current logged-in customer. If possible, how?
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I can't find the install for Edge Connector. Can someone send me the link or tell me where I can download?
- Question
- opsgenie
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Hello, Our organization is currently running Jira Service Management on Data Center (v9.4.11/5.4.11). I am trying to use Automation for Jira to post a publicly comment on a ticket coming in f...
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We are trying to set up a few automations once a ticket has been sitting in a "Waiting for Customer" status for x number of business days for our JSM projects. We have been unable to find the correct...
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Is there a way to send a notification to the assignee to follow up with the reporter if the ticket has been sitting in a certain status for x amount of time? We have a status for "Waiting Response f...
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I have access to the support project, but Jira Service Management doesn't appear in the product list
I have an IT support project in Jira Service Management, however I lost access to some configuration menus, such as the Project Summary and opening tickets via email. When I open these options it sho...
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