Community resources
Community resources
Community resources
Jira Service Management
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Hi, i want a rule to run when a specific comment added to the 'Add internal notes' comment section on an issue. So for example if I comment; all done here -then my rule will run if (and only if), the...
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When submitting a ticket for an asset, is there a way for the form to show chosen asset information?
I currently have a service portal for internal customers (sales) to submit tickets for issues related to products in the field. Our system is still young and it is hard to accurately track product lo...
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I'm trying (and failing) to display the Customer Request Type in an email body using Automation for Jira using a scheduled daily email to a specific team. The team need to see the Customer Request Ty...
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I'd like to create a customer record without sending them an invitation. The reason behind this is that our tickets are generated automatically either through emails or by our support team in respons...
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Estou criando um tipo de solicitação no portal para clientes, mas não estou conseguindo criar um campo que retorne uma operação. Ex.: O cliente preenche dois campos numéricos, preciso que seja exibi...
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I have successfully connected a Google email as a custom email in JSD. When I try to send an email and submit an email request from both internal/external emails nothing happens. I get no ticket crea...
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Hello, I want a date field to only be visible when another field (Date and Time occurrence) is filled in. I would like to implement this behavior with the script runner. Thankful if you can ...
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Hi, I need help to Create a Custom script validator Workflow Transition: Validator here are my requirement Create a Custom script validator that if...
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Hi all, When we add a 'customer' on the service management projects, it also creates them in the software side, is there a way to stop this? Cheers
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I'm trying to create a validation that will check if the last comment was created by the user or by the Script runner but can't find a way for it. Anyone did it recently?
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Hello, I have been trying to register a new user that starts this coming monday, and no matter what I do, his inbox is not receiving the invite, despite being able to receive other emails. He is als...
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I have set up a mail handler that processes New Hire notifications received by emails from Workday. The email handler sets Issue Summary, Employee Location and Reporter fields in the new ticket as s...
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I would need your help to implement the following requirement: When a ticket was created in Jira by a customer, an email notification should be send to a certain email address/user. In the Project ...
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Hello, I have succeeded in showing Issues that blocks Issues in the JQL filter and am trying to add a column for the list of its blocked issues but the closes i could get is the "Links" column. Unfo...
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Hi, I am not able to close the tickets for one of my project. I am getting you do not have permission to close the tickets. I am the Jira admin. Performed the below actions to res...
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I had to make multiple fields for services, because I needed different values for every request type. Is there a way to combine the fields into on column.
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Hello Everybody, in the Help Center in the overview of the customer, where he can see all his requests / issues i want to add a column with information of a custom field which the customer filled wh...
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How can I check exact price we pay for each agent in Jira?
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Hi, when a customer (in this case myself )the email that shows up in the ticket system looks like this: All the attaching logos and images are blown up and in addition the links ar...
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Does anybody knows what it means this error? The user is agent, works until yesterday without problems. Now make log off, change browser, clear cache, reboot PC, what else?
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Dear Experts, We are using Service Management Server version 4.20.11 on prem server, When we will get ticket in our project, Initial status of the ticket is "Waiting for Support" Agents move...
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The reporting functionality in Jira is limited. We want to use Power BI. We want a synchronized connection between Jira and Power BI so the reports that we make with Power BI update automatically whe...
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Hi, We are configuring the function which allows tickets created from the user sent emails. We created a dedicated mailbox for doing that, and we also created several folders that diffe...
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...md cannot be changed as public channels are restricted). I found a jira ticket of 2018 saying that this was available but I can`t seem to find this option.
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Hi Team, Want to ask regarding assignee on request type before, we can assign or search the name of the assignee field on request type without use automation. but for now assignee on...
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