Community resources
Community resources
Jira Service Management
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Hi everyone, I have a problem that I want to create a request type in JSD portal that the original request submitter/reporter in several following step needs to approve the assignee's solution. Her...
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On an Organization, we have a Detail called "Region". The goal here is to filter queues using that Region. As far as I can see, Organization Details can't be used in queue filters, so I thought ...
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Hi All, I've just configured the integration for Endpoint Central and am liking it so far. Had a couple queries about some basic functionality for its use within a Ticket itself. Is it at a...
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Hey there! We want to generate a report from a single Issue that can summarize the amounts of numeric custom fields contained in a sub-task. Example: ITSL-545 has 3 different SubTasks -...
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I have implemented the solution provided in "How to only allow certain fields to be editable depending on Status" but it is not working in all statuses. The field to be edited is a custom field that ...
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We have a custom ticket type called Ops. The create form has a mix of standard fields and custom fields. We have a single user who is unable to see some of the fields of both types - standard ...
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I'm using Jira Service Management. I'd like to have our department email receive an email notification whenever a request is closed/marked done/etc. I thought it would be in one of the areas below....
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There are (at least) two ways to influence the shown fields when an issue is opened. 1. The screen that is applied "view issue" in the issue type screen scheme. 2. The issue view, reachable via t...
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Guys, I would like to know how to create a sequential label within Jira so that when the ticket is opened, it creates a sequential numbering
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Hi guys. Coul you help me? I'm creating an automation where I want a ticket, when created by the customer, to be distributed to a group of employees who will deal with that specific ticket. Each t...
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Hello everyone, I was wondering is there any way to move / re-assign a ticket in jira service desk from one queue to another. Best regards, Tom R.
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We are a technical oriented organisation. We maintain Servers, Storages, VMs and Container and so on. We have a monitoring solution based on icinga2, zabbix and other tools. And we have the Company ...
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Hello Community, I have a project called "Monitoring" in Jira Service Managemnet with a template type IT Service Management. I need my internal and external clients to be able to generate a...
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I would like to create a form for a JSM project/issue type that already contains the fields that are in the generic screen some users are used to (so far, only some users are using JSM). I woul...
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...e ha producido un error al publicar la solicitud web. Estado de HTTP de respuesta: 400 Cuerpo HTTP de la respuesta de error: {"code":10400,"http_code":400,"message":"Invalid request: invalid e...
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Hi! I'm trying to add an image URL to the banner I inserted using Banner Macro. It always end up gray, regardless of the image size. Any suggestion to solve this?
- Question
- jira-service-desk
- jira-service-management
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Hi All, I havee an url...... https://myproject.atlassian.net/ with a project build in service management cloud. I want to create another url https://myproject2.atlassian.net/ and migrate the p...
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I am considering changing the index of a project we have. The project contains about 8000 records and the scope includes other projects with issues that link. I am pretty sure that the 8000 records w...
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I have a Jira project that is open for requests, no username and password are required, but for a specific email, when clicking on "View Request" it asks to register with a password.
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I have a use case in which I need to configure a service management project that: is only visible to specific users (HR & Legal teams) has a request type with a field where reporters can selec...
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Hello Can anyone please advise on where to find the appropriate setting to remove the 'test2' category from our front facing portal? https://tituslearning.atlassian.net/servicedesk/customer/portals...
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Hi, I seem to be facing an issue with a user being unable to view the project in the Portal. The user is a Customer, and not an agent, but there is no Project in his Portal, and the Permission ...
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Can anybody help me with the following. We receive alerts from Microsoft defender from different customers. The problem is that in some alerts the organization name is not provided so we don't know...
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Hi, we have an integration with Slack to get a message in Slack for critical alerts. We have some heartbeat configurations with level P1-critical severity that we want to get a message in Slack...
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- opsgenie
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Hey, I have created a JSM project and linked a email box (abc@gmail.com) to it in which we receive emails regarding our request, but whenever any notification is sent to customer it shows some...
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