Community resources
Community resources
Community resources
Jira Service Management
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If an internal customer sends an email to a JSM Service Management Project, and cc's an email group/distribution list that has other customers in the group Is there anyway to add all the membe...
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Hi, dear community! We are planning to migrate cloud to cloud JSM from one organization to another organization JSM (I'm Jira admin on both). We would need to open a new site - portal for the migra...
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Hello, With Automation we want linked and create new issue to each other project in Jira service Management. We want to create New JSM ticket and set Request type. Also, I know automation has the ...
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My JQL code: Status = Schedule AND "Planned Start" = Current Date and time?? I just want to get the real-time date and time
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My clients at some point need to validate what action was carried out with a request from other clients, however, they only have access to the help center portal of my project, when consulting the re...
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Hey, hello guys! I'm trying create a filter using "time to resolution" JQL. But looks like it doesn't exist. Can you guys give a help? I really need to search for my support tickets with "time to re...
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Hello Everyone! I have a webhook for Sev 0/1 tickets to fire an alert through Opsgenie. The webhook is not firing the tickets that come in with the specified requirements. I am just wondering ...
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1. In the existing posts the groovy scripts are using import classes which i m unable to use in script runner. 2. Script editor is not recognizing the import of java class of the Object Bean a...
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En las configuraciones del proyecto tengo activo que se envie la encuesta de satisfacción, pero al momento de realizar las pruebas, esta encuesta nunca se envia, ¿Que error tengo? ¿que puedo hacer o ...
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I used to be able to add checklists to tickets in Jira but this seems to have disappeared. Is this still possible and if so, how? Thanks!
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Hi Dear Community! I have actually a question, is it possible to choose an html template to notify someone via mail. Can you provide me the steps? Thank you very much.
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Hello everybody. I'm having an issue. This is also a question. I created different queues. Every queue has a JQL filter. So we need to move or transfer an issue from one queue to another. With t...
1,669 views 7 1 Deleted user November 24, 2023 -
Permissions API Issue: {"errorMessages":["You do not have permission to create issues in this projec
...eaders, auth=(user, api_key)) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) # <--- Uncomment this line for debugging sys.exit(0) While i am t...
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I'm using a manually triggered automation rule to send an e-mail. I have added a 'Prompt for input when this rule is triggered' field so user can enter text paragraph prior to the rule running. ...
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Hi there, It's been almost 1 week since we can’t receive email notifications from our all projects! Maybe there is an issue with server or idk really, but I can assure that it’s not from my side, he...
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Hi, I have two objects: "Device Models", with attributes like "manufacturer", "price", "article number", … "Phones" assets, with attributes like "owner", "model"… Now, I would like to use a ref...
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What's the best practice to give one of our managers a view of all her team members and tickets raised by them? Let's say that some agents are OOO and she would like to track their tickets and move t...
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Hi!! I would like to know if there is a limit on API requests in Jira, I don't know if it is relevant but we currently have Jira SM premium although there is a possibility that we will move to Jira ...
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Hi, I'm looking to see if it's possible to include the images we add in our comments, into the emailed notification that gets sent to our customers? For example copy and pasting a screenshot into t...
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Saludos, mi duda es si se puede cambiar el estado de un conjunto de pruebas, o si las pruebas se pueden cambiar por bloques. Por ejemplo, tengo un Jira de 60 pruebas y quiero cambiar el estado de 10...
- Question
- jira-service-desk
- jira-service-management
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In the Jira of jira there are a number of options your work, Projects, Filters, Dashboards, Teams, Apps. Last week there was also the option "Plans". But now it is gone does anyone know where it is?
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Under the external services priority mapping, what is the difference between Statuspage Impact Mapping and Problem Severity - Alert Priority Mapping?
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I've setup an approval group for an issue and when I try to select the group, that starts with a V, I can't find it. Also when I type the first character(s). I renamed the group to A_V...... and now...
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