Community resources
Community resources
Community resources
Jira Service Management
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Each month I would like to create a service request for a group of monthly tasks. I have been able to trigger the creation of the service request itself, but when I try to add sub-tasks, I rece...
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I am working on a dev instance of OpsGenie and also have a production instance. I would like the ability to export a schedule that has been created in dev and import this schedule into the production...
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It would help to incorporate AD data into Jira ITSM so agents can automatically view the AD attributes of users. For example Last login, password expired, account locked, password changes etc
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How do i create portal only customers? when i Add them via customers in the service project as I understand from the documentation. I still don't get to see them as a portal only customer in the ad...
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Hi There, I was wondering if there was a way to have seperate portals with seperate URLs and branding etc per service project? Or is this only an option by setting up a new account per custo...
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I have successfully cloned an issue using the action trigger in Jira Automation, and also linked the cloned issue from where it was created. This way I am able to preserve more field values than usin...
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Cryptotab https://cbteamsupport.atlassian.net a scam company do not give any real response to customers.
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I am integrating the Jira service desk and Jira software via automation and API. when a comment is made on the Jira service desk my automation automatically makes a comment in Jira software, but only...
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Hi, Looking to automate increase/decrease of generic stock items in Insight when objects are added on service desk tickets. So customer requests a mouse, support person gives them one,...
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I would like to create a custom filter based on the image below, that finds all closed alerts for the team "Beam and Gleam" and that the description contains the string "37-No Water". This is ...
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My goal is that the "customers", which in my case are internal people (mostly confluence users) who should be able to approve their assets. The problem I have is, the customer ticket view shows only ...
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Hello Everyone, TL;DR Is it possible to organize portal-only users with organizations in Jira Service Management ("service desk cloud")? And how to create organizations when portal-only users are ...
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Hello community! I would like to know if anyone knows if it is possible that, when a task has been cloned to another project, if that task has a form, add that form to the ticket cloned in the othe...
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Hi folks we have the following set up: our users are grouped into multiple Active Directory domains for each domain, we have an import into asset into one object schema (so one object scheme with...
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Hi, We have an issue that I'm fairly certain can't be all that uncommon. We have recently started using Jira Service Management when communicating with our customers. A lot of our customers...
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Our company wants to use the Jira AI function, can I have an test account or use my current account to test the function so I can persuade my boss to pay for it?
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Hey. Is there way to upgrade from 8.9 to newer version? We need support for oauth 2.0 for incoming mail support with microsoft Outlook. Current versions for local server JIRA Service Desk 4.9...
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Hello community, I'm getting "Something went wrong." or "We're having troubles." message whenever I try to edit Organizations of Jira Service Management. Whenever I click "Add" or "Delete" button, I...
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My Jira Service Management Cloud system sends out a confirmation mail to the customer when a ticket is created after their mail. The confirmation mail sends the mail to the servicedesk system (not Ji...
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how to extract report viewing the customized ticket filed
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Does anyone know if there is a way to include the incident number as a dynamic field in a stakeholder notification email? I’m looking for a way to help stakeholders see when update messages relate t...
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- opsgenie
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Hey, I've added a new custom field in Jira and set it hidden in the request type configuration. I'm trying to create a filter based on this field as a filter criterion, but I can't locate it. I can ...
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i wanna knew if there are a file pathe to delete it or archive it
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Hi, Jira Service Management 5.12 Exalate 5.7.0-j8 Since we upgrade our Jira SM installation we got the following error: Exalate blocking error Exalate plugin is blocked from perform...
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so we went through some stuff in our board settings and fields settings and we finally managed to get issue links on Hidden fields. however I cant make it unhidden both the show and remove actions ar...
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