If we add team members as part of the customer group when creating users. Wouldn’t they receive all emails for that group by default?
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Hi @Atul Thakur
Depends - are you sending that Group emails somehow (eg. via Notifications, or via Automation)?
There's no default method to "email all customers" - so it would depend on how you've set up any customisation from within your system.
Ste
Hi Stephen,
how are the mails triggered by notification or automation? where I can confirm this.
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Hi @Atul Thakur
Automation I'd check in your Global Rules section, and see if any rules reference the customers...
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In terms of notifications, I'd check Schemes (especially those linked to JSM Projects). To view a full list...
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Ste
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