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Reagrding customer group

Atul Thakur_d7g6wk

If we add team members as part of the customer group when creating users. Wouldn’t they receive all emails for that group by default?

Accepted answers

Ste Wright

Hi @Atul Thakur

Depends - are you sending that Group emails somehow (eg. via Notifications, or via Automation)?

There's no default method to "email all customers" - so it would depend on how you've set up any customisation from within your system.

Ste

All comments

Ste Wright

Hi @Atul Thakur

Depends - are you sending that Group emails somehow (eg. via Notifications, or via Automation)?

There's no default method to "email all customers" - so it would depend on how you've set up any customisation from within your system.

Ste

Atul Thakur_d7g6wk

Hi Stephen,

how are the mails triggered by notification or automation? where I can confirm this.

Ste Wright

Hi @Atul Thakur

Automation I'd check in your Global Rules section, and see if any rules reference the customers...

Go to Settings (cog icon in top-right) > System
Select Global automation from the left-hand menu
Review rules in here - I'd focus on rules related to JSM Projects, or global rules

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In terms of notifications, I'd check Schemes (especially those linked to JSM Projects). To view a full list...

Go to Settings > Issues
Select Notification schemes from the left-hand menu
Open/review schemes here

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Ste

Atul Thakur_d7g6wk

Thank you Ste

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