Community resources
Community resources
Jira Service Management
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Is there an option to link the Board created seprately on a JSM Company Managed Project I have created a board with a saved filter. Need to locate it on a JSM projects, but under locations option t...
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Hey everyone, I am new to JIRA and already have my Assets in my Prod System. The issue: I have a attribute thats a Standard - Text attribute. This got used. Now I have to ch...
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Hi guys, could you help me please? When an employee closes a ticket, the "Complexity" field that I created appears but it is enabled and the employee can modify this field, which is a select. I wan...
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Under Project Settings > People, I am not able to see all of the email addresses of each user? Can anyone please explain why this is?
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Hi All, I'm new to Jira so the learning curve is pretty steep right now. Going through the training modules and using our Helpdesk in anger (so to speak), I know we can Link tickets. I've even...
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We have a requierement that when ever we recieve an email for the cloudwatch alert in our outlook mailbox , imediatley a P1 incident ticket is created in our jira service management portal .
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I want to move some of the issues from one board to another. But when I reach the final step of migration, some fields are being removed. My source and the destination project contains the same set o...
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Hi, I wonder if anyone has successfully setup Azure B2C as an identity provider? If so, how did you do that? Currently I'm trying to migrate from jira-server to Jira cloud and the problem is we have...
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Hello everyone, I want to implement JSM but i am not sure about one thing regarding the ID ticket. As i understood , JSM is using only one single type of ID for the all project - ex...
- Question
- jira-service-management
- opsgenie
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表題の通り、 ポータルのグループを複数作成し、そこから受けるリクエストの通知先をグループごとに変えたいが可能でしょうか？ 可能であれば設定方法をご教示いただけますと幸いです。
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Hi community. I'm currently working on a project and want to provide support for our customer portal in different languages. For this, I have created for my project the translations for Spanish and ...
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Jira Assets Cloud: Import data via API: how to define the type of reference (Ref, Technical, Dep etc
Hi, In the GUI when editing or creating to an object you can refer to another object. An object reference also comes with a "type" of link like Dependency, Technical, etc which will define the link ...
- Question
- api
- asset-management
- assets
- cloud
- external
- +5 more tags...
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How to get report who has clarified the ticket ,currently we have to open the ticket and check is there any field we can filter and check.
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Hi there, I was hoping to setup an assets custom field that the Filter scope of it would look at the Affected service (the OOTB field) that was selected on the portal. Sort of like when you allow s...
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Hi All Restricting visibility on specific issue types seem to not be available in a team managed JSM project. Does anyone have a work around for this until they enable this besi...
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We have an existing Jira Service management with server commercial license hosted in our docker container hosted server. We need to setup a new Jira Service management on the same server. Can the cl...
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Hi All, Liking the look and feel of JiraSM so far and using the Free plan, however the big deciding factor of whether or not we go with this product is the project automation features. Upon trying t...
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We have an jira service management project A and an jira software project B, and want to synchronize between the two project through backbone. As we all know, when creating a backbone conne...
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We have users that are were excited about this: https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Boards-for-Jira-Service-Management/ba-p/2544947 But we are DC on pre...
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Hi, In the GUI when you create a mapping in Jira Assets (Cloud) / Schema / Import you can set a few rules like the below (dummy mapping): Unfortunately, I am unable to see the equivalent in the...
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Hi, I am trying to import lots of cloud assets into Jira Assets Cloud via script / automation. Can we simply import data using the existing objects/schema and even mapping? It seems not... I have...
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Hi, The concept of schema from a Jira Assets (Cloud) point of view and from a Jira external import point of view is confusing. Scenario Create a new Asset schema via the GUI. e.g "Henry's Sandbox...
- Question
- asset-management
- assets
- cloud
- external
- import
- +4 more tags...
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Hi Step 3 in the chat say after your team has been setup in Teams invite the Assist Bot
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When setting up customers, it seems I'm locked into putting in an email address. I don't have a single customer who communicates with my team via email. Our customers communicate via slack and ...
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...rogress, comments, etc) without logging in. I changed the Browse Projects permission to Public, so it now claims "Any logged in or anonymous user can browse this project." However, when I try to view an i...
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