Community resources
Community resources
Community resources
Jira Service Management
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In my customer portal there is a question betwenn the portal description and the first issue. "Womit können wir Ihnen weiterhelfen?" (engl. How may we help you?) Is it possible that I can change ...
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i have tried to create new account in jira but not receiving any mails from Jira for confirmation. The domain was @edag.com.my Can you help me to check this, if was blocked or supported.? Than...
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hello everyone, Hope you all doing well, i am trying to solve jira problem from few days but unable to do that. my problem: i want to run my jira in my domain suppose jira.anishbhusal.net&nb...
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I can see doco about this at https://support.atlassian.com/opsgenie/docs/invite-users-and-manage-their-roles/ However, the screenshots don't match what I see when logging into Opsgenie. I see n...
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- opsgenie
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Good day! Question regarding automation excluding the weekends in counting. Since we are running the 3 strike rule, we're currently sending proactive follow-up messages to our clients at 7-day i...
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Hi, I have an object with a Boolean: Trying to test Auto Assign in an automation rule: It keeps saying CMDB condition error: Bad Request Even tried to use a text field inste...
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...imultaneously","type":"notification","order":0,"enabled":true},{"id":"b0809a2d-f661-42d8-8449-5d3607a23e1c","name":"OPS-62832","type":"notification","order":1,"enabled":false}],"took":0.032,"r...
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- opsgenie
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I need to export all the tickets from my service desk project. How can I generate such a report.
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Hi Community! I am planning on Jira Cloud migration and when doing test, a project became visible for the customers that were not supposed to see it. ITs related to project access we believe...
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Hi, I would like to migrate a Jira Service Management project from server to cloud. The project is heavily customized and there are currently 229047 issues and 158 GB of attachments in this project....
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer portal and an example request form created...
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We have dedicated email distribution groups for each team. I need to know can a ticket be assigned to the specific email distribution group rather than to individuals. The individual will then assign...
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We have agents working in different support teams. To calculate the team's performance we need to have the support team's name with the feedback rating that the agent has obtained on the specific tic...
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I would like to build a website as a frontend and integrate JSM Assets data from the CMDB. For example: Our CMDB has an Object Schema with many objects, attributes etc. For that, I would like to d...
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We need to know if there is any option/feature in JIRA through which we can have a feedback response rate of agents like how many tickets are resolved by a specific agent and how much feedback he/she...
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We have a team of 300 agents working in different support roles in a single JIRA Project. I need to know how to hide/restrict queues in JIRA so the agents/support staff can only be able to view the q...
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We are deploying intune for iOS and we use MAM policies which enforce the edge browser. For SSO we are using OKTA. When trying to login into the JIRA cloud app we are getting you do not have pe...
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When receiving a notification email the subject contains: [JIRA] followed by template defined subject line. Is there a way to replace/remove [JIRA]? Thank you
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We need to map customers to their subsidiaries, so that we can provide visibility on where our tickets are coming from. The goal is to have a ticket come in with a prepopulated field that ties tha...
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How do I open an InfoSec ticket for a client.
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I need help with creating a log in for IQ navigator
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I created an automation rule for creating clone of my service ticket's in my work management and link them to each other but I'm getting and error.
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Hi! I try to build an IT service catalouge in Assets. I made the relevant references between services, servers and companies, and when I try to look at it in object graph, it's a mess. Is there a w...
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We have an existing form with many drop-down options which are used to control which sections of the form are visible to the customer. I need to edit an existing drop-down option and add two ne...
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Hello - I'm using Jira Cloud and wanted to get some help regarding possibility of changing columns a customer views on their own personal portal? We'd like to add columns such as - "created da...
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