Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is there a way that users can reply to email notifications that they receive when their ticket is updated?
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Hello community, We are currently moving from Jira Server to Jira Cloud and I want to configure the "Issue view" for one JSM project. Now I am able to configure with the "Issue view" for the requ...
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Require help setting up the following: JSM queue Assign Sprint Agent dashboard Customer dashboard Edit template for Customer portal
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on the jira service management platform, where I can locate the number of agents that have been acquired.
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Greetings, How would I go about finding license and user info in JSM Cloud? I thought I knew how but, I was wrong.
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Hi! 🙋♂️ Within our company we handel some privacy-sensitive information of our customers. We would like to send this information (almost always in a attachment) as a reply in the Jira tick...
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I am interested in using the JSM virtual agent but my organization does not use Slack or Teams, we use Zendesk for customer support and Gchat for internal communication. In this scenario, does anyone...
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Hi all, I have a portal group with 3 request type forms. I created the last of the 3 forms however, in testing, when I click "send", nothing happens. I don't receive any errors re: inc...
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I'm tasked with creating an automation that involves the sequential approval of requests. The process should ensure that if Person A approves, the approval task is then passed on to Person B. Crucial...
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...vailable (except providing a URL as a source but that needs to be public). So is anybody aware of a plugin/app script API that allows you to implement a (scripted) solution where you c...
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I'd like to make use of the functionality of a software dev project (company managed kanban board, epic/story/task, system fields) along with some of the features of the work management project (main...
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Until today, responsible users were notified via user mention in the comments when a prio ticket was created. This is very maintenance-unfriendly as the list of users must be maintained manually I ...
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Hi, When trying to link Jira to Slack, it says ''We didn’t find any Jira sites associated with your account.''. While I do use Jira from my work. Could anyone help me please? ...
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Can I restrict access so my customers can only select specific portal groups?
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I have two products, and I want to enable the Atlassian Intelligence feature in the settings page. However, no products are displayed. Could there be an error in my configuration?
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Hi, We wish to explore software asset management with JSM ? please provide the relevant guide or help needed to get started. We want to manage all software saas to optimise cost and usage. All exa...
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Could I know what is the capacity of JSM in Atlassian to store tickets in the Cloud? I want to know the maximum number of tickets for the four packages mentioned on the pricing website(https://...
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Can a project only be tied to one screen scheme?
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Deseo que se envie un panel que cree a ciertos correo de manera diaria y automatica, como lo puedo realizar ?
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Hello, I have Jira Chat setup to 5 Slack Channels, however Im looking to remove it from 1 Slack channel only. I cant seem to find a way to do this without removing the entire app via the conf...
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I'm creating a new service desk with multiple customer request options in the customer portal. I need to change the values on the same custom field drop down menu based on the customer request option...
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Hi, When creating an issue from the customer portal, Is it possible to add a dropdown on the Request form to show all the assets that employee has? so they can be able to select the affected o...
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Internal Customers are unable to see linked tickets on a Service Request ticket on a project they do not have backend access to. We want the customer to be able to see the linked ticket for tracking...
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Hi all, Ive created a JSM 'raise an incident'. Inside of this there is a form and it has a conditional response Yes / No. I want to automate two things based on this yes / no: 1. Different...
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I have some trouble setting up access to the knowledge base of my JSM project. Currently I have the following behavior: Internal Customer (without Confluence access): When an internal customer...
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