Community resources
Community resources
Community resources
Jira Service Management
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Hello, Can Jira Server be integrated into ServiceNow successfully? If so, what are the potential obstacles or issues that may be encountered? Additionally Once an integration of Jira Server into Ser...
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Hi, Probably a trivial question.... Other users cannot see the Queues option in the left panel of the project. Only 'Issues and filters' is visible to them. The queue I created has a tick mark on ...
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Is there any way to change the name displayed in the "Linked issue" field? I need to change it to "Opportunities" because Im using Jira Work Management to create a CRM and "Linked issue" is a little ...
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Hola, estoy entrando a organizar el tema de grupos en nuestro Jira Cloud, por lo que tengo un grupo de 5 usuarios llamado 'Aprobadores', pero en un flujo de trabajo cuando activo la aprobación e inte...
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I created a new Service requests that within it has a Forms, which was created to help when filling out, using Radio buttons and Checkboxes each one has a Field Key to identify them as well as a Disp...
334 views 3 0 Deleted user January 15, 2024 -
I created a new Service requests that within it has a Forms, which was created to help when filling out, using Radio buttons and Checkboxes each one has a Field Key to identify them as well as a Disp...
540 views 5 1 Deleted user January 15, 2024 -
All of my agents are not receiving new ticket notifications within their projects. I did have them applied as customers to other service projects, but was able to get rid of that on all 3 project boa...
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I would like to know if it is possible to create a custom field on OrganizationMembers table that contains the following fields: Organization_ID, Organization_Name, User_Name, Email, Is_Active etc. O...
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Hi, While trying to add a customer to a service management project, getting an error: 1 customer couldn't be added. xxxx@yyy.com (You don't have permission to invite customers to this...
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G'Day Fellow Atlassians I am experiencing an issue with a project that has been live for over a year but just started. I have two forms that are linked to this project; each form is at...
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Hi team, I have created an integration from SumoLogic to OpsGenie wherein when a monitors is triggered in SumoLogic a corresponding alert is being triggered in OpsGenie. However, when an alert ...
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Hi, I created automation for Jira Service Management and Jira Software, but I have one problem. This means that when a development team comments on an issue with the word "Do Klienta" in Jira Softwar...
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Hi guys, could you help me please? I have a project in Jira Service Management that has 5 employees and I want to create a report where I can see the number of tickets per employee, so I can see the...
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Hello All, Tomorrow I have a 1hr technical interview for a great company. I'm very nervous to say the least. My skill with Jira is more tactical that anything else. Let me see it and i can do it typ...
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We are trying to upgrade from Jira core version 9.4.14 to Jira core 9.12.0 on a Linux based operating system but it fails and Jira will not load after we try. Is this jump up to 9.12.0 a to big a st...
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I'm combining two filters using the Project = XXX and filter = yyyy Or filter = ZZZZ. The first filter does not have a date constraint, but the second filter has a date constraint where it's only loo...
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We have a JSM project in which we have configured our mailbox to jira, whenever we receive an email, a ticket gets created in the portal but the problem is we are not able to identify whether the ema...
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Hi Is it possible to change the URL for our assets to be appended with the asset name rather than the Object iD, i need it done this way so my Hardware vendor can print a device label with a Q...
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Hi Community! We think about using Jira Service Management not only for HelpDesk but also for Project Management. Usually for that I'd use Jira Work Management or Jira Software. But from a licenses...
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Hello, Could the portal interface look be customized by example through the use of CSS? Thank you,
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Hello everyone. I hope you are doing well today. I have an issue, I am trying to block any user from moving a ticket from Resolved to Closed, I tried to find something like transition prope...
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Hi, Even though a DEV team member has the role Service Desk Team, I cannot assign him to an escalation (message: 'User xxx cannot be assigned issues'). However, I can assign the escalation to myself...
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Hello, Is it possible to submit requests without loging in or creating accounts on jira service management portal forms and how?. Thank you.
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We want your kind assistance to have the bidrectional integration working properly from JSM ↔︎ OG so an update in Priority, Summary, Description fields etc. should sync the other tool with same chang...
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using the ,, Raise the request on behalf of'' feature as described below Raise a request on behalf of a customer | Jira Service Management Cloud | Atlassian Support doesn't give away who was the ac...
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