Automation: How to remove a user ID when posting the last comment from an issue in a Slack message?

[Evgeniy Zimmerman]

Hello community! 

I'm looking for your advice!

I set up an automation rule that will post a message in a Slack channel with a list of tickets assigned to a person and some details.

This is what it looks like:

When: Scheduled

Branch FOR JQL: project = X and assignee = 12345 and parent = X ORDER BY created DESC

Then: Send slack message

{{issue.summary}}
{{triggerIssue.url}}
Due date: {{issue.duedate}}
{{#issue.comments.last}}
Comment by: {{author.displayName}} at: {{created}}
{{body}}
{{/}}

this works fine, but if the last comment mentions the user via @, for example:

"@john, please give some details on..." 

After running the automation rule, the slack message returns:

"[~accountid:123456789], please give some details on..."

Is there a way to make it return the username instead of the ID?

Thanks in advance!

[Fernando Eugênio da Silva]

@Evgeniy Zimmerman , Welcome to the Atlassian Community!

Please, try to add .text in your comments section or try this: {{#issue.comment.last.body.text}}

This should be work. Similar topic where this works here: Solved: User ID is being displayed in automation instead o... (atlassian.com)

Hope this helps you.

Kind regards,

Fernando

[Michelle S]

Thank you so much for this! I have been looking for this answer and this worked for me as well.