Community resources
Community resources
Community resources
Jira Service Management
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Hi, The concept of schema from a Jira Assets (Cloud) point of view and from a Jira external import point of view is confusing. Scenario Create a new Asset schema via the GUI. e.g "Henry's Sandbox...
- Question
- asset-management
- assets
- cloud
- external
- import
- +4 more tags...
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Hi Step 3 in the chat say after your team has been setup in Teams invite the Assist Bot
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When setting up customers, it seems I'm locked into putting in an email address. I don't have a single customer who communicates with my team via email. Our customers communicate via slack and ...
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...rogress, comments, etc) without logging in. I changed the Browse Projects permission to Public, so it now claims "Any logged in or anonymous user can browse this project." However, when I try to view an i...
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I am in the middle of a cloud migration and I have a question about a minor difference between server and cloud that is causing a small headache. In server the numbered list format uses all number...
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Hello! To ask for your community help. I see that when a client creates a ticket and when reviewing the tickets from Jira Service Management, the assignment is made automatically to my user. Could ...
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Hello Has anyone been able to create a Confluence Page using a Project Automation Rule? I have attempted a number of times but I'm not able to successfully create one. I've attached the simp...
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Hello, I have an issue when copying attachments from one ticket to another via automation. I have an automation that copies attachments from a linked ticket to another. If I use only this automation...
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I'm trying to set up and test a JSM project for bug reporting for our company. When I send a reply to customer on a test issue I've created the reply appears in the portal, but no email notification...
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Hi Everyone, I need some direction / help please to explain how we can filter only certain emails from our email address support@xyz.com to create service desk tickets in JIRA. At the moment all e...
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I inherited automation rules from someone no longer at the company, and I only know the basics of JSON. The rules are a mess and errors are logged 50% of the time, so I'm trying to clean them up. M...
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Hi, I hope I can explain this well enough. I am trying to create a Confluence page in a specific format using Jira Service Management Automation by sending a web request. I am also taking data from...
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We are rolling out Atlassian assist as a secondary channel for raising support requests but we're seeing some really inconsistent and unreliable behavior from the Slack app. In-channel, everyth...
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Hello Opsgenie/Atlassian community, I'm currently exploring ways to implement custom workflows and prompts in Opsgenie alerts and incidents. Specifically, I want to enforce a process similar to what...
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Hi guys, could you help me please? I want to create a gadget within my dashboard that would provide average customer satisfaction information for each employee service. Something very similar to th...
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Hi, my problem is that the linked issue does not inherit the content of Parent field. Thanks in advance for the answers
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We are importing our client contacts from Hubspot to Assets. We would like the Assets Object Schema "Client Customers" to create and maintain the users access, including assigning/removing to a...
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I am the organizations glbal admin but I am unable to add trial apps from the marketplace. When I go to the approve requests I am not sure how I approve the request or install it and I feel like I am...
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I'm the manager of a small IT Team who uses Jira Service Cloud to handle support requests. I am somewhat knowledgeable about JQL and SQL and do have admin rights to the project. The big pictu...
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I recently received an email from Atlassian outlining them bringing alerting, on-call, and incident management features from Opsgenie into Jira Service Management. We use Opsgenie a small amoun...
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Hello, Is there a way to customise the look and feel of the customer portal on a per project base? In addition, is it possible to add URLs to websites (for example an internal system) but have the ...
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HI, Since the migration of Confluence from server to data center, I have a problem when searching from JSM. the results are duplicated. I've checked my application links. I'm using version 8.5.4 ...
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Hi Folks, i have an Issue that a Project was created as Jira Service Management around 2 Years ago but we later discovered that now the Project Type Jira Software would be more suitable. Th...
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Hi Folks, i have a Lab Environment with Jira Software / Service Management installed. I have modified the Administrators Role in the System Security area to include another Group and a User as Defa...
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Hello, I'm trying to set up something in Jira Asset Management and Jira Service Management. Below I’m describing what I’m trying to do: I would like to be able to set up Jira Asset Management and J...
Atlassian Community Events
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