Community resources
Community resources
Jira Service Management
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Priority determination of urgency, impact, and effect/complexity to determine resolution time on SLA
I want to ask about determining priorities for handling incident reports and service requests by IT. Because I only know that there is an impact and urgency matrix or an impact and effort matrix. How...
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Hi JSM Community I'd like to create service request with approval included in my customer portal with two approvers in a row. Once first approver approve the request. there will be an email ...
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In the past week, I have encountered an issue on 2 different JSM Cloud instances where email replies to JSM tickets did not strip off the "below the line" section of the reply when adding the comment...
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Hello, I am contacting you from Uhnder, Inc and we use Jira. Does Jira offer an Equipment Calibration Management platform? If so, can you please share how. Best regards, Omar Diaz de Leon Quality...
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What can I do to improve the configuration of my jira management? Today the requests are not being generated as tickets, they only arrive in the email but not in my dashboard.
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For a while, we had a default access set to 'None' for new users, mostly because we were not aware of this menu. I've changed that today, but of course, we have 175 users who were set up as cu...
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Hello community, I request your support to be able to create an automate rule, where if the urgency or impact field is modified, a value will be generated in the priority field, taking into account ...
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Your email addresses don't match You're signed into Teams with a different email address than you've
Your email addresses don't match You're signed into Teams with a different email address than you've signed into this site with. Make sure the email addresses you use for this site and&nb...
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ok.. it took me forever to find current documentation that worked annnnnd I lost it. How do I add a new label that can be used in automations? https://confluence.atlassian.com/automationkb/orga...
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Actually, external users (clients) through different domains cannot create request through email on my project even though my project is public and open. Should I create the external users m...
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I am trying to export all ticket history to excel. I've used a basic jql search "created <= now() ORDER BY created ASC" and seem to only get 1001 tickets no matter what search criteria I use...
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Hi! I need to link all issues that get into my automation to an specific epic. I have the key of that epic. How can I link the issue with the parent in an automation? Thanks!
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Prior to launching our customer portal for JSM, we've received user feedback that the portal page "has too much text" and "looks busy". We would like to remove the listing of all forms under the grou...
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Hij I've setup single sign-on for portal only customers. This seems to be working except I run into the following. It looks like I keep getting the following screens. When logging in for the f...
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I am attempting to make tickets easier for my team to read. I previously posted about making custom variables and I'm not sure thats the path to go. The current goal is to take RegEx (which ...
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Hi, I need your suggestions because I can't find a solution. We are trying to implement JSM for our company's IT support. Sometimes, the IT team needs to call on another service to m...
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Hi guys need help regarding Jira JSM API, I am hitting this API and its returning me this. This is for getting values for a particular field that I have in JSM. ERROR: 'OAuth 2.0 is not enabled fo...
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Good Afternoon Community! Tricky question here: I want to create an overview in project A that shows me the number of OPEN issues per Asset object in project B Thought behind this : P...
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Running a software project and I want Front End and Platform time estimates to be separate on each ticket. Ideally I want this to work like the Original Estimate field and also show indivi...
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Hallo Community, No Emails are beeing sind to the costumers when I comment or change the status of a ticket. I didn't change any settings or anything. PLEASE HELP
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Hi Team, We have a new requirement for progressing it in Dashboard. Is it possible to make a Screen if the SLA breaches based on priority and and the Status wise. ? So if the SLA breaches, i...
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If you look at the issue in the portal, the width is narrow. Is there a way to increase the width?
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I have one service desk project that will deal with requests from internal employees and requests from clients outside the company. IS there a way to separate tickets into two different queues, one q...
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I have 2 custom fields that refer to an assets object. The first custom field "Requester" is linked with the Object Type "employee" and with the dropdown you can choose what object you need. In the ...
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I am trying to query Assets. I have a legitimate API key created in the Atlassian admin centre. However, I am getting forbidden when querying it. How do I create a valid key for queryi...
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