Community resources
Community resources
Community resources
Jira Service Management
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...d.public.comment".internal}} "equals" true or false For example: Some tips In order to automatically add the comment as a project role (in this example I used the "JSM &a...
- Article
- automation
- cloud
- comment
- jira
- jira-cloud
- +5 more tags...
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Hello, We currently have several projects in Jira Service management and I'd like to know if it's possible to customize the portal for each project independently of the others? The aim is to be a...
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I can't search EDS/EDS China project in Jira.
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Hi, our organization is planning to transition from an old ticket system to JSM Standard for providing IT support to our employees. On our old solution, we have LDAP synchronization and authenticati...
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My colleague´s email from the whitelisted domain does not create a ticket, though mine does. So my question is, what is missing for my colleague? Is there anything in the rights settings to be adjust...
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If not, could you suggest an alternative method for retrieving this information?
- Question
- board
- cloud
- custom-field
- field
- issue
- +3 more tags...
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My admin added me as a user in Service Project. Initially I don't have admin access. Later I got the admin access, still I couldn't reply directly in the comment to the client. I only have limited ac...
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need to know more about the Jira Service management -Demo -product knowledge -licensing -cost
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Ive created a new Attribute Counts report. It works fine & generates the info I need, however, it doesnt display it in chronological order. AQL "Review date" >= 2024-01-01 AND "Review date" ...
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HOY MI CUENTA AMANECIO INACTIVA EN LOS PRODUCTOS DE JIRA SERVICE MANAGER , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 6
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If we add team members as part of the customer group when creating users. Wouldn’t they receive all emails for that group by default?
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Jira Service Desk V 4.13.20 Me esta apareciendo este error cuando intento adjuntar un archivo a un caso: File "image-2024-04-08-23-02-45-052.png" was not uploaded An error occured while attaching ...
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The admin has left the organization without transferring the rights to me, how do I do it now?
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We are just beginning to use Jira for our IT Helpdesk. On our old system, we had various automated services which would email the helpdesk and in turn generate a ticket. One example is n...
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Allowing agents to update Request Participants if using property jira.permission.edit to limit edits
We are limiting the editing of issues once they are approved using the property jira.permission.edit.group. This way values can't be modified from what was there when it was approved. Age...
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Is it possible to format a multi-line default response on a form? Thanks, Ed
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Hi all, I am trying to add a drop-down option under specific request type in Jira Service Desk. For example under Access management request type there is a drop-down menu and when I click the drop do...
- Question
- cloud
- jira
- jira-service-desk
- jira-software-cloud
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For the 10 users available for the free version of Jira Service Management. Does that 10 include the number of customers it allows? I'm in an org that would need 3 agents/users but we have mor...
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Hey, I am wondering if anyone has any ideas on how to approach setting up an automation. I will explain the high level expectation below. A team would like the following process to happen in their pr...
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We presently have our Intune devices being imported into our assets which are great, and we don't want to change that. What we are looking for is for our team to track additional assets, like m...
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Has Jira Service Management event capture, monitorinn event, event cwe are comapirn Service now with Atlassian fnctionalities . I am trying to know if Jira Service Management has ev...
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I want to make in JSM issue one custom field which customer can't change and where will be link to linked issue associated with this issue.
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Hello Team, We have created Two User picker custom fields and added agents in it. Where Custom Field 1 has values A, B, C and Custom Field 2 has values A, B, C, D, E, F. Since A, B, C are the ...
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Hello, I want to send a slack message with webhook from JMWE app like it is in Jira native automation on a certain trigger. How is it possible to post the webhook.
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How do I contact a new costumer through Jira service management?
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