Community resources
Community resources
Community resources
Jira Service Management
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We have a requierement that when ever we recieve an email for the cloudwatch alert in our outlook mailbox , imediatley a P1 incident ticket is created in our jira service management portal .
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I want to move some of the issues from one board to another. But when I reach the final step of migration, some fields are being removed. My source and the destination project contains the same set o...
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Hi, I wonder if anyone has successfully setup Azure B2C as an identity provider? If so, how did you do that? Currently I'm trying to migrate from jira-server to Jira cloud and the problem is we have...
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Hello everyone, I want to implement JSM but i am not sure about one thing regarding the ID ticket. As i understood , JSM is using only one single type of ID for the all project - ex...
- Question
- jira-service-management
- opsgenie
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表題の通り、 ポータルのグループを複数作成し、そこから受けるリクエストの通知先をグループごとに変えたいが可能でしょうか？ 可能であれば設定方法をご教示いただけますと幸いです。
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Hi community. I'm currently working on a project and want to provide support for our customer portal in different languages. For this, I have created for my project the translations for Spanish and ...
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Jira Assets Cloud: Import data via API: how to define the type of reference (Ref, Technical, Dep etc
Hi, In the GUI when editing or creating to an object you can refer to another object. An object reference also comes with a "type" of link like Dependency, Technical, etc which will define the link ...
- Question
- api
- asset-management
- assets
- cloud
- external
- +5 more tags...
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How to get report who has clarified the ticket ,currently we have to open the ticket and check is there any field we can filter and check.
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Hi there, I was hoping to setup an assets custom field that the Filter scope of it would look at the Affected service (the OOTB field) that was selected on the portal. Sort of like when you allow s...
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Hi All Restricting visibility on specific issue types seem to not be available in a team managed JSM project. Does anyone have a work around for this until they enable this besi...
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We have an existing Jira Service management with server commercial license hosted in our docker container hosted server. We need to setup a new Jira Service management on the same server. Can the cl...
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Hi All, Liking the look and feel of JiraSM so far and using the Free plan, however the big deciding factor of whether or not we go with this product is the project automation features. Upon trying t...
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We have an jira service management project A and an jira software project B, and want to synchronize between the two project through backbone. As we all know, when creating a backbone conne...
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We have users that are were excited about this: https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Boards-for-Jira-Service-Management/ba-p/2544947 But we are DC on pre...
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Hi, In the GUI when you create a mapping in Jira Assets (Cloud) / Schema / Import you can set a few rules like the below (dummy mapping): Unfortunately, I am unable to see the equivalent in the...
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Hi, I am trying to import lots of cloud assets into Jira Assets Cloud via script / automation. Can we simply import data using the existing objects/schema and even mapping? It seems not... I have...
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Hi, The concept of schema from a Jira Assets (Cloud) point of view and from a Jira external import point of view is confusing. Scenario Create a new Asset schema via the GUI. e.g "Henry's Sandbox...
- Question
- asset-management
- assets
- cloud
- external
- import
- +4 more tags...
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Hi Step 3 in the chat say after your team has been setup in Teams invite the Assist Bot
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When setting up customers, it seems I'm locked into putting in an email address. I don't have a single customer who communicates with my team via email. Our customers communicate via slack and ...
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...rogress, comments, etc) without logging in. I changed the Browse Projects permission to Public, so it now claims "Any logged in or anonymous user can browse this project." However, when I try to view an i...
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I am in the middle of a cloud migration and I have a question about a minor difference between server and cloud that is causing a small headache. In server the numbered list format uses all number...
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Hello! To ask for your community help. I see that when a client creates a ticket and when reviewing the tickets from Jira Service Management, the assignment is made automatically to my user. Could ...
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Hello Has anyone been able to create a Confluence Page using a Project Automation Rule? I have attempted a number of times but I'm not able to successfully create one. I've attached the simp...
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Hello, I have an issue when copying attachments from one ticket to another via automation. I have an automation that copies attachments from a linked ticket to another. If I use only this automation...
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I'm trying to set up and test a JSM project for bug reporting for our company. When I send a reply to customer on a test issue I've created the reply appears in the portal, but no email notification...
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