Community resources
Community resources
Jira Service Management
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Hello Community, I would like to integrate a form directly when creating an issue. Since it is only "internal" therefore the topic "Portal" is not relevant. I have linked the form to the correspon...
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Join us for our upcoming webinar designed exclusively for HR Teams and IT teams supporting HR service management. We will explore how you can automate HR Service Management efficiently using Jira Ser...
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Hello, I saw this in the Atlassian documentation: 'Set up portal access in team-managed projects'. See screenshot. I cannot find the project type that allows for a team-managed project and t...
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How do I disable?
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Good Day All In the past I was able to find the Project ID on the back of the Project URL when clicking on the Details tab under Project Settings. When I try to get the ID today (16Feb2024), this i...
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I am looking for ways to group similar Requests so I can achieve the following: - Make one Request the "main" request and work on that - Update the "main" Request and (choose to) automatically up...
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Hello, Im trying to make a scheduled ticket with a due date, What is the query for 3 months? I have it writen down as the following for now: "{{now.plusBusinessDays(90d)}}"
243 views 2 0 Deleted user February 16, 2024 -
We invited several people at a company to set up a JSM account- some set up their account and some did not. If a ticket is created and chooses to "share with" the company- do the people who hav...
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Hi I'm using servicedesk api Specifically `/servicedesk` endpoint to get a list of servicedesks The problem I'm facing is the endpoint returns all servicedesks your tokens grant you acces...
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Hi Team, Customers had all the access before (as per service desk customers role) but now it doesn't seem to work. Customers unable to create a ticket, add description, update comments/add recipien...
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I created a queue with 2 Customers. Each customer has 2 unique SLAs (eg Customer A Response SLA, Customer A Resolution SLA; Customer B Response SLA, Customer B Resolution SLA). How can I add Cu...
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pregunto por crear algo así:
- Question
- jira-service-desk
- jira-service-management
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Hi Community, We are excited to present Assets Discovery 7.0.0 In this release, you'll find new improvements and features: Enhanced Agent Management Now, you can seamlessly manage your age...
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Please excuse this basic question, I started learning and just can't find a example. The documentation is not very clear to me. Additionally I found a Bug Report on this, so I am not sure.&n...
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Hey there, Has somebody using Exalate already experienced this? I have created a new connection, was able to map almost all the fields but sometimes not all of them are fetched from remote. If I s...
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My team had already installed the exalate plugin, but it kept showing this error message:
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Hello, I have been trying to auto create a ticket within JIRA with some values like due date, assignee and request type. When i use the following rule Trigger: Issue transitioned FROM "" to ...
276 views 1 0 Deleted user February 16, 2024 -
Hello, I have an automation for SLA breached issues but I can't find ways to add the issues that have breached the SLA. I am trying to include the issue count (the number of issues that have ...
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Hello! JSM Cloud issue here. I'm having a problem with a Checkout app. A colleague went to a vacation so i was assigned as a project lead to one of her projects which uses Checkout. i can access eve...
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We have Jira Core running on EC2 and using RDS. We need to modify CA certificate of the RDS from rds-ca-2019 to rds-ca-rsa2048-g1. In order to achieve this we would like to verify if the Jira server ...
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Been working with Jira's Virtual Agent, deploying through Slack as a knowledge base for staff to ask FAQs and get answers either via Intents or the linked Confluence Knowledge base. ...
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Hi, We are looking to integrate Jira Service Management with MS Teams. In the General Channel where people can submit service requests, we want to prevent users from being able to post comments in ...
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Hi there, As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are co...
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Hello! I'm trying to delete multiple projects with the following Python script: import requests from requests.auth import HTTPBasicAuth domain = "https://MY_JIRA_INSTANCE.atlassian.net" ...
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I have various Atlassian products, now I want to add the Role of Site Administrator to a person who is not a Jira Service Management Agent, he will be administering configurations and users. But Whe...
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