Community resources
Community resources
Community resources
Jira Service Management
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If you look at the issue in the portal, the width is narrow. Is there a way to increase the width?
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I have one service desk project that will deal with requests from internal employees and requests from clients outside the company. IS there a way to separate tickets into two different queues, one q...
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I have 2 custom fields that refer to an assets object. The first custom field "Requester" is linked with the Object Type "employee" and with the dropdown you can choose what object you need. In the ...
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I am trying to query Assets. I have a legitimate API key created in the Atlassian admin centre. However, I am getting forbidden when querying it. How do I create a valid key for queryi...
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I cannot use the embedded code editor in dark mode, because the colors of cursor, selected text etc. are too similar. Is there a way to select a different color theme for the embedded editor? This ...
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Hi! On 1.02 at around 7:30 UTC we experienced multiple delays when creating Opsgenie alert from Jira service tickets, for example: 7:21 - created in Jira 7:47 - created in Opsgenie I di...
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- opsgenie
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We have Jira service management, and we want to approve some of the requests automatically based on their requesttype, the issue type is not an option. The automation it is set like this: &n...
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How do we ensure consistent layout? For example, one of our most important fields is only present on certain request forms, where it's essential for client selection. The issue arises because this f...
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I have an automation which changes the isse color depending on it's customer type. But the color will not changed in the board or in the queues. And insert the 'issue color' in a queue leads to the f...
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Recently, our company have introduced JIRA SM for quick sharing of in-house system incident information with external vender. We plan to use help center for biz department, and we expect they raise ...
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Hi there, Added a custom field to Issue create screen. It's a select list. I want to change this list's values by the organization. Is it possible ? E.g When A organization is selected during...
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Hi there, We recently migrated to Jira cloud. In the past we have managed out assets via a project within Jira using issue types, statuses, workflows and customer fields to manage our fleet of Asset...
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<groupId>com.atlassian.maven.plugin</groupId><artifactId>jira-maven-plugin</artifactId><version>${amps.version}</version> 这个插件报错是什么原因
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I constantly receive an OAuth 2.0 error message when calling any endpoint of the servicedeskapi. Example: "OAuth 2.0 is not enabled for method: GET /rest/servicedeskapi/servicedesk" I've tr...
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Hello, I'm reaching out to inquire about the feasibility of configuring multiple email request channels for our IT Service Management (ITSM) system. Given our expansive global team structure, with ...
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Hey Community! I am attempting to calculate the difference between a date/time field and display how long it took in time (numeric field <- if this is the correct field type for the formula). Ex...
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Looking for a report to capture all tickets with a Createdate of last month?
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I defined several request types (change request and report incident). However, the option to pick 'No request type' can not be removed, which should not be an option since I don't want this option be...
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I am trying to create a Global Integration of type "Google Cloud's operations suite" (a.k.a. GoogleStackdriver) and auto-assign Responders in opsgenie based on policy labels in Google Cloud Monitorin...
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I have a .csv with the Objects I would like to create. the attributes in the csv vary from just text to dropdown selects as well as links to other objects. Is there a way to import and create those l...
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When my client submits the ticket on Slack, and the ticket gets Autocreated on Jira, I want the Client's organization to be auto-populated on the Organization field on the created JIRA ticket, how ca...
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The AWS Asset integration does not support cloud version. To solve the problem, I'm trying to import to a demo version, export and import over the cloud version... works but does not import anything ...
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Hi I'm looking for a tool that helps me to get more statistic about agents e.g. how long ticket was assigned to agent, how many times assignee was change before issue was solved. ...
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I am working on a project to integrate Salesforce with Jira Service Management. Our sales and customer support teams use Salesforce, and we are looking to have Salesforce create a JSM request w...
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Hi When my users and myself (admin) view tickets in JSM web portal the "Show Details" needs to be clicked to show the details of the ticket. Is there a setting that i can select ...
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