Community resources
Community resources
Community resources
Jira Service Management
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Looking for a report to capture all tickets with a Createdate of last month?
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I defined several request types (change request and report incident). However, the option to pick 'No request type' can not be removed, which should not be an option since I don't want this option be...
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I am trying to create a Global Integration of type "Google Cloud's operations suite" (a.k.a. GoogleStackdriver) and auto-assign Responders in opsgenie based on policy labels in Google Cloud Monitorin...
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I have a .csv with the Objects I would like to create. the attributes in the csv vary from just text to dropdown selects as well as links to other objects. Is there a way to import and create those l...
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When my client submits the ticket on Slack, and the ticket gets Autocreated on Jira, I want the Client's organization to be auto-populated on the Organization field on the created JIRA ticket, how ca...
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The AWS Asset integration does not support cloud version. To solve the problem, I'm trying to import to a demo version, export and import over the cloud version... works but does not import anything ...
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Hi I'm looking for a tool that helps me to get more statistic about agents e.g. how long ticket was assigned to agent, how many times assignee was change before issue was solved. ...
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I am working on a project to integrate Salesforce with Jira Service Management. Our sales and customer support teams use Salesforce, and we are looking to have Salesforce create a JSM request w...
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Hi When my users and myself (admin) view tickets in JSM web portal the "Show Details" needs to be clicked to show the details of the ticket. Is there a setting that i can select ...
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I'm trying to set up a monthly email notification to assignees of assets. Monthly, I'd like to compile a table of all assets assigned to a specific assignee and that specific assignee would rec...
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Hello, I am having an issue with quick filters. When I am on the "Board" page I am able to see all of my tickets and when I click on them, they open up perfectly fine. When I select a quick filter (...
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I have two asset attribute fields "Start Date" and "Stop Date" and want to use automation to count down daily when time strikes 0000 hrs to a third field "Days to End of Contract". How can this be do...
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We have a Jira project and created a KB in Confluence linked to it. For testing and explaining to the Support teams how this works I created dummy articles directly in the Confluence KB and ...
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I am familiar with this portion on setting up an approver in jira service desk , but what I am trying to accomplish is to get an approver automatically set up after a ticket is created in jira.
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- jira-service-desk
- jira-service-management
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My rich filter is returning an error: Too many issues in query. The JQL runs correctly and returns values but the rich filter doesn't. How do I correct this error?
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Hello, I wanted to know if it is possible to make the virtual agent reply in languages other than the default language. Currently, the default language is set to English, but the chatbot should als...
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I would like to use smart values to cut text between '{' and '}' from a description. To start simple I tried this: {{issue.description.replaceAll("{","")}} But it is not working. It works with oth...
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Hello everybody, I want to auto populate the Team field in Jira Service Management when a client has created a new ticket. The team is depending on the demand type. For example : if demand type ...
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Hi all, We are in the process of moving from server solution to cloud solution. We are using Service Desk and Jira Software. Before we had following domains to the two different products: 1. www...
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Hey, Trying to add Validated email domain, while the domain was validated - trying to add sender failed on invalid characters although the word info is perfectly valid. I suspect th...
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I want to add another testing company. But for me it is not possible to fill out this field with another company name. How can I add a other company name? And where I can find, who are...
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Hello, we got a problem with the conversion from e-mail to issue. 1% of the mails we get, Jira does not create an issue from the inbox. The exact Mail is not found in the Logfiles from the...
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While I am creating ticket. I want to give in" Organizations" Below as "Three UK". It is not in organization drop down field. so, I want to add "three Uk" filed in drop down of organization filed. is...
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Hello, Is it possible to use the chatbot in Slack in your own private channel? At the moment, the requests of all members are displayed in the test channel, which makes it quite confusing. However, ...
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We are looking at moving away from Freshdesk for our support tickets and handling everything in JIRA. Does JIRA provide solution architects or sales engineers who can help show what is possibl...
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