Community resources
Community resources
Community resources
Jira Service Management
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Hello, We use several automation rules in the "Global" application but restrict them to around twenty projects out of a total of more than 800 projects. During the execution of this automation, it r...
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Hello Dears, I'm looking for solution where I could utilise JSM as frontend interface for business for Procurement matters. Long story short, would be great to able to approve PR/PO (filled out comp...
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Hi Team, We are using the below script to auto populate the description where it is working for Jira software project and not working for JSM projects. Kindly Assist. Thanks. { ...
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When i am creating a ticket in the jira cloud, in the issue fields section i have added a field named Team approvers and it is a multi select options and in that field when i select any o...
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I want to know how to take a backup of opsgenie and trying to take backup emails daily
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Hallo, we are going to migrate our Jira/Confluence Server to the Cloud, but this will take some time. Meanwhile we stumbled upon an issue that i can't find how to solve it. In one of our projects we...
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I want to send an email notification to users in perticular project role. I have created an automation but I am unable to see an option as project to sent email to. How can I create it?
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Resolved date isn't appearing in the issues.
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For instance, this request: let res = await api.asUser().requestJira(route`/jsm/assets/workspace/${workspaceId}/v1/importsource/${importId}/configstatus`); It works just fine for AssetsImportTy...
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Hi everyone, I have a question about the "Not accepted" feature available for requester through the portal : When the customer clicks on this button, the ticket is automatically sent back...
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Dear Community, I am reaching out to seek guidance on importing .csv files into Jira Service Management in Cloud. Our objective is to efficiently create multiple JIRA issues under a single Epic, wit...
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Hi Team, We are trying to implement Virtual Agent AI with Slack, But before starting it. Does the outside customers can connect to the Virtual agent channel and if they can conne...
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We are planning to implement JSM for Customer Support and will use Organizations. We need to import a few thousand accounts with meta data from Salesforce into JSM. I understand that we can import or...
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Hi, We are currently experimenting with Jira tempo timesheets and one query was whether it's possible to filter or order a team or list of users by availability. Use case would be the admin c...
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Hello people, I created a rule that send and AUTO response (email) when a jira case status is set to CLOSED. Situation is that rule triggers IF someone comment on the JIRA ticket and the purpose of...
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How to set up workflows and automation rule at global level
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We currently use the JSM integration to do basic Agent alerting for new JSM incidents that come in. This function works fine but we would also like to use the functionality provided by the Responder ...
- Question
- jira-service-desk
- opsgenie
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Is there any application provided by atlassian to track, rise issues on the asset, etc...
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I'm trying to generate a report for how many tickets have been submitted within the last hour of the day on a specific day of the week. Specifically, I want to know how many tickets were submitted in...
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Can we create SubTasks under an Epic? I can only add Child Issues on Epics. If not how do I filter out the Child Issues that is associated to an Epics? Query below will only filter subtasks.
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I have multiple scrum boards in a project. 2 boards in particular seem to have folks changing the Filter Query - then i get the complaints the board is not working. Or they add column...
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Hi. I have just re joined after many years of not being online. I have a small team of 4 and we are a community organisation - not for profit. I paid fannually and when I went to include the other th...
- Question
- halp
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I've been diving into Assets for JSM. Naturally, I want to be able to automate the data in these assets, but I'm growing frustrated at the lack of support for Objects in Automation. I have a...
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A vendor of mine uses Jira and they state that the question thread is automatically removed from the reply and they can not include it. That means, I have to go back, find, copy and notate the ...
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We were running 3 different projects but in new team structure, we have small teams (3-5) across all and now business is asking to merge all projects into 1. While fundamentally I am not align...
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