Community resources
Community resources
Community resources
Jira Service Management
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Team, I want to add approval status in the workflow, followed by proper approval process, adding approvers, auto changing the status to approved/declined basis what is selected by the approv...
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Worked on people with disabilities and the elder and if there are organization that support these pe
Worked on people with disabilities and the elder and if there are organization that support these people put us touch
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Is there a way to stop the customer satisfaction survey from being sent out on a ticket marked as done. I mean on a normal ticket marked as done its fine but we want the ability to have a 2nd button ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Can you help us removing an email address from our domain of your suppression list? Thank you.
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I want to create an Admin portal that allows data owners to enter information into an easy form that will write the information to an asset schema's object. I am looking for add-ons or any tips on...
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We use the Jira Cloud integration with Slack's Workflow Builder 2.0 to log some of our tickets. Our project has several required fields, but when we use the Jira Cloud integration (https://slack.com...
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I have an orchestration job which uses the Assets API to trigger an import then periodically poll for status until the import has completed. When the job has finished the JSON response body includes ...
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We have successfully configured our JSM Incident project w/ slack so that we can create new slack channels for each incident from the incident ticket. But upon creation a message is generated and pin...
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Hi, I quit and re-joined a month back and since then I haven't been able to receive any JIRA email notification for any changes made to a project in terms of any transition or comments added/deleted...
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Hello, we are in the process of signing a Business Associate Agreement and our legal team would like to speak with someone at Atlassian on this. Is there a phone number to call to speak to a real per...
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Hello! I am working on developing a customer service portal, and I have a question about how issues are viewed in the portal. First, what is this section of the ticket called, and can I change the ...
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Greetings, Community I created a form and would like to send a confirmation email to the person who created the ticket (reporter/initiator) and to the user that the reporter/initiator selects. I've ...
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Hello, I have a service management project for a group of customers that are under the same organization. I need them to receive notifications when any customer belonging to the organization...
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We want to have a filter that shows when a case is updated by the person that the case it opened for "reporter" or the additional participants. thanks vicki
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I need to save the formatted text in sent email. I made a custom "Send Email" screen to send emails whose body contains the contents of a formatted field "Mail body". The sent email doesn't cont...
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How to setup only particular domain users mails can create ticket in jira ? No, other domain mails can create a ticket in Jira. We aim to restrict ticket creation in Jira to only users with email ad...
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Hi At my company the prerformance review process is a manager and employee lead process and then HR just needs to have copies of the forms and dates of meetings to log in HR system. If we u...
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Hi there - we are currently running a trial with JSM on-premise and wonder if we can migrate an existing JSW project to JSM. The idea is to reuse / recycle an existing Jira Software project (used as...
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Hello, New to Jira. Trying to establish if editing a workflow within a project will impact other projects it is associated with. I am assuming any workflow can be part of a workflow scheme that is ...
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Is there a limit to the number of emails that can be sent out via a JSM automation? I have an automation set up to send an email to a group that has over 400 members in it and it will only send to 50...
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Team, I am not receiving any JIRA email notifications for any changes made to a ticket even though I am an admin. All the settings are intact and in order but still I dont see any email notification...
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I want to create a rule that allows me to approve requirements by email. That when you click on a possible hyperlink you approve it or how I defined the list of approvers or if there is any article ...
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I am looking to compare against 2 values, one of them being a integer and the other being the amount of references from that object. Then it should subtract the amount of references from the integer ...
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Is it possible for a comment that is generated from an email reply to be created as an Internal Comment on the associated ticket? Or will these always be created as a Customer facing comment? ...
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Hello! I am in need of a custom field that allows table formatting to capture employee information for our Training & Development Team. For context, we use a custom issue type that is at ...
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