Can I set up a CSAT as an email link or QR code?

[Victoria Vlad]

Hello Atlassian Community,

Could a feedback form/CSAT be designed and shared with customers easily? This would be made available to our customers via an email link or QR code. I know I can set up a CSAT on a JSM project, but those go out after a ticket is completed; we want our customers to provide feedback anytime they want and IF they give us negative feedback, I would like Jira to automatically create a ticket based on that negative feedback that my team would then action....is this possible?

Would customers need a Jira license to submit this form?

Could the survey populate a dashboard similar to the dashboards created in PowerBI? If so, would this be exportable data into presentations or Excel?

Finally, could the dashboard have an action/resolution column?

[Danut M _StonikByte_ · Accepted solution]

Hi @Victoria Vlad,

Not sure if you can add custom surveys.  

Regarding dashboards and CSAT stats, this article might be helpful for you: 

https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Danut.