Community resources
Community resources
Community resources
Jira Service Management
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How to use ComponentAccessor () in Script Runner in Jira Cloud. I'm trying to get customfield value through this method
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Any mobile for jira regarding to manage asset
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Hello All, I've restricted all the projects (10) under JSM as below and all worked except one of them. Channel access: Restricted Customer sharing: Customers can search for other custo...
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Explanation: We have 4 kinds of Service requests and within each kind again 2-5 types of the corresponding type. A single dedicated type has an SLA of 24 hours, the others have no SLA The...
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When trying to integrate with slack and the Jira Service Management ChatOps, i get a error saying "Your slack workspace is already connected to a different site" I checked that no apps are installed ...
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We have Transportation assets (Drivers and Vehicles) and I want to check if the following is possible with JSM Assets. My asset schema: Vehicles (key,name,created,updated) Drivers (key,name,creat...
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I want my issues to expire in 24 hours since the status has changed to Approved. I have set the rule as below, but it looks like it doesn't work. Any issues with the JQL i've setup? issuetype ...
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In a particular project, we have 2 admins. Me and another manager who needs to have same admin access as mine. He has been given admin role access and is also able to create tickets and review automa...
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I have the following scenario: We have 2 Confluence Spaces and 2 JSM projects. The projects are each classified as "internal" and "external". This means that the external project is only filled with...
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HI All,I tried to access my requests in my Jira Service Management with the API https://api.atlassian.com/ex/jira/{cloudId}/rest/servicedeskapi/request/{ID} (provided the {ID} exists...
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I followed the guide how to send reminders and close ticket due to inactivity: https://confluence.atlassian.com/jirakb/automation-issue-inactivity-follow-ups-and-closure-1130375679.html I wante...
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안녕하세요. 삭제한 계정을 복원하고싶은데, 방법이 있을지 문의드립니다. 삭제일: 24-02-07
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I would like to load data into asset in Jira (cloud) automatically from an external source. How is this possible?
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Visibility of support team details & project name in customer portal request form
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As a problem manager, I want to be able to create a visualisation (timeline, graph, whatever) that will show me when incident tickets linked to a problem ticket occured so I can easily see recurring ...
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Team Tour: High Velocity is back and coming to a city near you! Join us in New York City, Munich, or London, in March 2024 for our premier service management road show. Get up to sp...
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Dear All Nowadays we use Squid Proxy server and I would like to know which urls should I add on our whitelist for HelpCenter Portal https://mbacgroup.atlassian.net/servicedesk/customer/po...
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Hey, I am trying to do some edits in an Issue type of Service project. The issue type is available when trying to change the issue type in any issue, so it exists. However, when I try to modify the ...
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Hi there, I need to create a queue that searches for a specific value that has a string of numbers included in a text field. For example, the description field may contain text of: Project xyz ...
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Hello, I'm fairly new to Jira and would love some help with this issue. I am trying to display some metrics in a dashboard and need to show them as a percentage. Things like: Completed Tasks / Total ...
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Hello, Where can I find the documentation for ScriptRunner's AO extensions such as AOPropertyPersister? I am implementing something that requires full CRUD support, and the context sensitive...
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Hi, I use Form Fields within JSM tickets to collect different types of values such as dollar value and tier number. How can I generate reports/metrics based on form field values from existing tickets?
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How can I customize the message posted on StatusPage when closing the alert & incident from an email
We have a StatusPage integration to Opsgenie that's triggered via an email integration. Basically we have an email integration that receives the notification emails from a Third Party StatusPage. Th...
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I've set up OpsGenie to acknowledge alerts when the issue is moved to the In Progress status or the issue is updated. However this is not happening. Right now, alerts must be manually ack'd through t...
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- opsgenie
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Hi, The Jira Service Management customer portal is not working for some users that try to access it but get a message error ⬇️ ---- Forbidden (403) Encountered a "403 - Forbidden" e...
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