Community resources
Community resources
Jira Service Management
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Hi, I am importing assets into the default ITAM structure using a CSV. The file is names servers.csv and the field structure matches the default attributes. However, when I import the data, only th...
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Hello, One of our client wants that when he creates a ticket, his organization is set by default: Thank for your help. Regards
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A customer has opened an issue in Jira Service Management, but is unable to attach images. What he says is "It was a normal window box asking me to browse file or drag and drop any file in the box".
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Hello Atlassian Family, This discussion is all about how to dump the data from SharePoint to Assets without using any SharePoint connectors. My requirement is to dump the data from SharePoint lis...
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I am currently encountering a challenge with implementing a dynamic filtering mechanism within JIRA issues. Specifically, my objective is to utilize two custom dropdown fields related to asset object...
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Is there a cap on the number of site administrators
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There appears to heave been another change to JSM Assets search whereby search by any attribute has vanished again. There is now a list of attributes on the right but it doesn't replace the as...
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Hi All, I am wanting to edit the field layout for the right panels on an issue page. I've tried going to Project Settings > Service Requests > Issue View (which is same as when yo...
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Hi all, I can manually set security level per case; however, the automation rule keeps failing with the following error: Action details: JQL condition The following issues passed: T...
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I have a field called "Start Date" on an issue. Using Jira automation, I want to 'create an asset using Scriptrunner' and copy the Start Date field into a date attribute on an object.&...
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When I use the Create Slack channel for incident action, is there a way to get the channel ID later on in the automation? It does not appear to be available in the issue as a field from what I can te...
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hello all, hello all i am trying to gent every workogs logged in my ticket ( not sum but one by one ) and it's always show only first 20 values... Timesheet {{#lookupIssues}} {{worklog.time...
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Hello, I recently built a new Zabbix integration under one of our NOC teams. Since it's built under a team, the team should be the "owner" and default responders. However, when the alerts...
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We’re back with another webinar for Jira Service Management! Join the webinar on March 27 at 11 am PT to learn why businesses choose Premium and Enterprise editions to help them confidently scale and...
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We are using Jira service management(JSM). We have cluster node(2) in our JSM. We are using Data center version of JSM. In the server we have configured the session timeout in /<jira install>/a...
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Hi there, Sorry if I make any mistake writing, english isn't my native language, I have a project in Jira Service Management since August 2023 and the "time to resolution" metric has ...
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I'm having issues importing a csv with multiple sub-tasks. Every time I run the import, it will only take the first sub-task in the list then generate the following error. However, if I import...
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Hi Community, We need to bulk move ~6000 customers from one JSM company-managed project to another team-managed project. What's the easiest way to do this? I have tried: Exporting a list of all t...
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Hi guys, I am trying to import my excel file into EazyBI, and am pretty sure all the cell information can be imported. But my question is: is it possible to import highlight track changes in each c...
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Hi guys, My excel file has multiple sheets (tabs), but only the third sheet needs to be imported. Is there a way to do that? Or is the third sheet supposed to be created in a new excel file separa...
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what are the common causes of forbidden error code 403
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Hello, Is there a possibility of integrating Confluence and Jira in a way that allows a time log addon to capture both vacation times that are logged or documented in Confluence and work time lo...
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One can use the REST API to set a property value, but seemingly only if the key exists. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-o...
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Hi Community! In a Jira instance I'm working on there will often be linked issues. In some cases the comments from the "main" issue must be copied to all the linked issues. This is easy to achieve...
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Wenn ich versuche bei einem Projekt den E-Mail-Support einzuschalten kommt folgende Fehlermeldung: "Neuer Mailkanal konnte nicht erstellt werden, da die Verbindung doppelt vorhanden ist. Die bereitg...
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