Community resources
Community resources
Jira Service Management
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Hello community! Is there any way to have a filter that shows me the tickets resolved in the current month that were resolved after due date? I've done this exporting the tickets on sheets wit...
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Hi all, Has anyone used a product that synchronizes Dynamic 365 with JIRA Service Management. Like Zigiwave. We're trying to integrate our CRM with JIRA to manage cases/tickets across bo...
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Hi, We have manually added a customer to Jira service desk (cloud) but the email entered had a typo. So we would like to delete the record but we are not seeing any delete option (even for Org admin...
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Is it possible to schedule an export of Jira Forms submissions on a routine basis? I know you can go and manually export the form submissions, but have not found a way to automate this task.&nb...
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Hello All, I need help in automation when creating a "new post incident review" request type once an "incident" is closed and then linking this request type to the parent incident issue type. Curre...
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Hi, I'm new to Jira and Jira automations using API. I need to get an ID from an API result but i'm not getting how to do this. I have a manual automation that asks the user which customer/client th...
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From the documentation I've read regarding the utilization of "Groups" to share requests, users in the group should be able to view the request. However, I have added a group to my request and users ...
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Dive into the future of ITSM with Atlassian at Europe’s premier event, SITS - The Service Desk & IT Support Show, happening 17-18 April in the heart of London, UK. Get ready to be part of the ITS...
- Article
- jira-service-management
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Hi, I am learning the best way to set up our new JSM. I understand that 'Organizations' are configured in JSM to group together customers, in our internal use case this would be requesters who...
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Hi We have started using JSM as our ticketing system. A 3rd party we deal with uses another system (FRESHDESK) and log their tickets via an email into our system. Replies and updated from our syste...
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I worked a few month ago on our customer portal and my partner said it was impossible to make assets custom field visible for user who are not logged on the portal. I tried again today and did not f...
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Hi So i have had a look and cannot find an answer. Is there a way to see the database of users that have been added to the request participants section and then delete the incorrect ones. From my c...
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We usually have use cases where an agent wants to double-check with his manager. This is, however, not mandatory and, thus, not part of any workflow. It can also happen at any stage of the process, s...
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Good day! I'm having an issue with adding replies to customers to ticket notes. Goes as follows: When I reply from email (not reply to customer from JSM) my reply isn't added to JSM ticke...
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Hi everyone! Is there any EASY way to sort automation rules by their trigger? The purpose of this is to see which rules that share the same trigger can be combined into one so that I don't have tha...
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Hi! I'm going just a tiny bit insane. I have set up a bunch of rules that I am now trying to consolidate. I simply can not get Jira to accept the following value as a summary: To be deleted {{now....
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Hi , So I am facing this issue where I am unable to login to Opsgenie despite having JSM premium when I try logging into it I am getting this error prompt . I have created a different instance ...
- Question
- cloud
- jira-service-desk
- opsgenie
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uur customer would like an automatic export of an XML file with all the ticket information to be sent to the customer by email when a ticket is "Completed" or "Closed". Is this possible? If this is ...
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Hi Team, I have a JSM project and created a Screen for every issue types and assigned the request types. Also Created screens for every tasks and Sub-task[Create, Edit and View] but I'm unable to...
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Hi, I am very new to JSM, so apologise in advance if this is a noob question. Also, it's very likely that I might not have configured everything the way its supposed to be configured :) Bac...
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Estou com um board que tem uma coluna que possui itens, mas eles ficam sumindo da coluna, mas aparecem no filtro do item. Porém o work managment não tem backlog. Alguém sabe me repsond...
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Good Day We are receiving the below message on all of our dashboards. Can someone please assist as to where I can see what this pertains to? Your team's Jira Service Management special offer is end...
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I am trying to set up an automated email in Jira Automation and required to send an external URL in the E-mail message. But the triggered mail doesn't display as an hyperlink in the mail send to cus...
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Team Can any one share the Query for Year by Year (last five year) Issue created vs Issue closed region wise APJ / EMEA / AMR includes assignee
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hi Does anyone know if it is possible to perform a jql search for all jira tickets that have KB article linked to them ?
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