Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! I'm running an automation that, at a certain point, performs a search action. To continue the process, I need to transition the item returned by the search. How can I do this?
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tring to automate our ticket creation but I and getting this ERROR: Jira API Error: {'Ticket Origin': 'Specify the value for Ticket Origin in an array'} I used this json {"cu...
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We have the new feature in our JSM tenant to enable multiple custom help centers. I have figured out how to create new help centers, but I don't have any idea how to assign specific JSM projects to s...
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Hello! A question... I added a Refined Tab macro to a Refined Tab Container on a page (so that I could place content in different tabs within the page). Within the Refined Tab, I added a table (rows...
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Good day. Please, help set up the correct display of objects in Asset fields. How object types look like in the Asset diagram: How the object types look like individually: I created...
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Hi, i want the possibility to get one of our agents to customize the help center with articles and topics. Is therey any way to specify the permission, withouth giving him full jira adminstrator ri...
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Hi All, We have date fields for which we sometimes need to set to the future (12-31-2099). When this is done and the issue is refreshed, it goes back to 12-31-1999. Is this issue prevalent for othe...
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Hello everyone! I'm working on an automation that, for each new item, needs to search for items that contain the same value in a custom text field as the newly created item. To do this, I am saving ...
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Hello community! I'm looking for your advice! I set up an automation rule that will post a message in a Slack channel with a list of tickets assigned to a person and some details. Th...
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...('.aui-nav[data-id="com.atlassian.servicedesk.project-ui:sd-queues-custom"]'); return void 0 === o || t.children().length < o } )(n) || ((t = n).removeAttr("href"), t.attr("aria-disabled", "true...
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Salam. I have problem of access to Jira software from our customers. I dont give them access to that application. (Jira Software) Ask to other administrators - thay say that thay also not give access...
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I found this - https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard/ But this is only for cloud. I need a solution for Data Center version (We have Softwa...
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Hello, I wanted to create custom fields such as 1st Response Time, Last Closer, Last Reopen, Last Close, Aging, Time passed till resolution, Response Time, Escalation Counter, Reopening Counter,...
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We want to use Jira as system for our Whistleblowing framework. Does someone has experience in using Jira to this purpose?
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We are planning a major upgrade to all our Atlassian suite and need to block users from accessing the tools during the upgrade window whilst still allowing admins in to test and configure items. For ...
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I use to work on Jira Software(JS), there only use 'user' term. Currently exploring on Jira Service Management(JSM) to replace the JS. but, I found 'agents' were used instead of 'user'. in the...
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I am currently facing an issue related to a custom user picker field in our Jira Service Management instance. Here are the details: Project Details: Project Name: "Test_Project" Custom Field: User...
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I am calculating the task to Bug ratio for the IT team. Now for calculating that, "Should i consider those people tasks only who are raising the bugs OR" "The whole developer team" OR "The whole IT t...
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...xxxxx.atlassian.net/rest/api/3/version/10327, id=10327, name=9.4.1.1, archived=false, released=true, startDate=2024-01-01, releaseDate=2024-03-20, userStartDate=01/Jan/24, userReleaseDate=20/Mar/24, p...
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Hi, Any idea how to export Jira service desk organizations ? I need to have the list of organizations includes the id, for future import option to other service project, or for import issues from...
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As we are using editor for the format the text like this https://prnt.sc/QVzpzQqEa3IB in jira. And we are using webhook to get the data of this fields but the format of this fields is not correct on ...
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Jira Service Management (Cloud)のフリー版で評価を実施しています。環境はテスト用のプロジェクトを1つ作成した状態です。この状態で「ポータル限定のカスタマー」でカスタマーポータルにログインすると作成したプロジェクトが表示され課題作成可能ですが、社内顧客(ディレクトリに登録されたクレーム済ドメインのAtlassianアカウントユーザー)でカスタマーポータルにアクセスする...
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In the servicedesk/help center, agents have the option to share the request with someone with or without an account. Can this be done from within the the agent portal/project view?
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Hi all, I know there are apps that can do this, but I was wondering what the best way would be to track the time issues spend in the In Progress status? I have tried with the following JQL in ...
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How do I make this show "Configure" so I can connect it to Slack?
Related collections
Atlassian Community Events
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| 26 | |
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |