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"We couldn't connect to that issue" error

Rosa Carson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 3, 2024

All users are getting this error when trying to view issues in any project. We can see the names of tickets in queues and boards, but get this error when clicking the link. I've also tried to submit an atlassian support ticket, but am not sure if it's working... I'm getting a different error there!

2 answers

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2 votes
Jaclyn Boeckx
Contributor
June 3, 2024

It's loading for us again - anyone else?

Rosa Carson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 3, 2024

Me too!

Tim Doan
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 3, 2024

We are back!

2 votes
Jaclyn Boeckx
Contributor
June 3, 2024

We have the same error across all projects, all users. No update on the Atlassian Status page but no one in my org can open issues in Jira Cloud or JSM Cloud. 

Tim Doan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 3, 2024

Same here.  None of us can access our projects.  

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