Community resources
Community resources
Jira Service Management
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In a previous post we explored the default behavior of the Organizations field in Jira Service Management. We uncovered how agents inadvertently share requests with entire organizations when manually...
- Article
- jira-service-management
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We are considering migrating from Jira Cloud to Jira Data Center. Will automations transfer successfully, what difficulties may arise, and how can they be addressed? Thank you!
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Please tell me how to use it correctly.
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Hi We have a few apps that all our users make daily use of. I received a report, and confirmed, that one user no longer sees any Apps on the drop down menu. All other users still have access...
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Hello everyone, I am working on a form and my intent is to use my main field 'Position number' (a field linked to an asset object 'Position') as the value that the users will select. Once the user h...
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Hi community, I'm interested in calculating the resolution time for each ticket, specifically the duration from when a ticket is created until its status changes to "Closed." Is there a way to displ...
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Why are the email reply in the ticket being blocked but emails are going through while they create a
Message not delivered Your message couldn't be delivered to ............... because the remote server is misconfigured. See technical details below for more information. The re...
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I have a proforma form that gets attached to a Jira ticket with a series of questions on it. I want to use Xporter to read those question fields and export it to a Xporter template without having to ...
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Our users report issues via email and those issues get pulled into the helpdesk using the email integration. All issues that get created have the "Issue Submitted via Email" Request Type. ...
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Notifications Helper is supposed to be under System/Admin Helper/ But it's not there. I only see Permissions Helper. Tried a few alternative ways, and still can't find it anywhere. What could be the...
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Hi All, We have in our company 4 different internal service desks for Security, IT, Support and Devops. Each service desk currently has their own request portal. This causes confusion within the co...
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I created a project in JSM (FooBar) and i am trying to have an / command configured in slack so that everyone can open an incident under Foobar project. When i use the '/ jira create' co...
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I have a couple of specific users that no longer want to receive any Jira/Atlassian notifications. Both users currently have open tickets as well. How can the users disable all notifications?
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Is there a way to inform end users where their ticket placement is?
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Is there a way to add a role across multiple teams for notifications? The Director of Managed Services should be notified if an issue is near its over time period for response. For example, Severity...
- Question
- opsgenie
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I have 6 sections to an automated email. If the {{#issues}} returnes a value the bottom boarder of the above paragraph renders. If it does not return a value then it does not render the bottom boarde...
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how to add agile boards in "jira boards" add-on JSM ON-PREM
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Hey Folks, I have created a google form which creates JIRA ticket used by the sales team (They prefer creating tickets via Google form than JIRA). Since the script uses REST APIs which is authentica...
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We have a requirement to hide custom fields for a specific project. When we try hiding these fields through Field configuration, fields are getting hidden in Issue screens(Create, Edit and View) but...
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ScriptRunner has an built-in script that allows to clone existing project, which copy all instances (issues, schemes, etc.). I need an option to copy only issues (in perfect scenario found by ...
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Hello, I would like to ask how can I move a project from one place to another on the customer portal view. I would like to move the "Ad Hoc Cost Approval" to "Payroll"
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When opening a ticket, in the share with field, keep the default nobody.
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Hey guys, we are currently setting up a JSM instance with different request types and knowledge base articles/documentations. We additionally configured a Refined Site to make it look more professi...
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Trying to find a way to change the value of a field when a value is chosen on another custom field from a large number of values, I am not familiar with JSM but I know in Jira software we ca...
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Essentially wondering this because I want to do a power automate flow based off of a bookings page. That way when an appointment is booked then it will create a ticket in Jira for us. Would there be ...
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| September 4, 2025 1:00 PM PDT |