Community resources
Community resources
Community resources
Jira Service Management
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As the question really, can you have multiple URL's pointing to the same JSM?
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Dear Community, Our customer has the following problem: When a mail is sent from jira@"OurCompany"․atlassian․net to another "OurCustomer" mailbox, it is recognized as spoofing by a Hornet Mailsecur...
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Hi all together, we use Jira Software Data Center 9.4.8 with ScriptRunner. We've got a custom field of type "Text Field (read only)" and don't want it to be copied when an issue is cloned. Ho...
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I want to import external data in Jira Assets. I am following the instructions available and the schema - https://api.atlassian.com/jsm/assets/imports/external/schema/versions/2021_09_15 I u...
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How to write configuration OpsGenieNotifier in Configuration as Code ? I trying use this code: unclassified: opsGenieNotifier: apiUrl: https://api.opsgenie.com ...
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We had a contractor in who created a number of reports in Jira Insight. The reports had not been shared, and once the AD Account was disabled and removed, we lost access to the reports. Is t...
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Hi All, I've looked high and low but am unable to find a way to set my JSM portal to a custom URL. I saw that it was available, but can someone point me to it? I'm using Free JSM Cloud. Thanks! M...
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Iam trying to import some tickets through a csv file to a project in a JSM. But unfortunately, the summary field don't appear for selection (from - to) on JIRA. I would like to know how can I ...
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Example: If I have a Facility ID, and different account managers manage specific IDs, then can I make a trigger that makes ALL of the IDs for one account manager move to their bucket? When: ...
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What I am looking for a way to do is a custom field that is a drop down and based on what is selected in that drop down another drop down appears with pre defined options. Example: Drop Down...
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I have an Epic that tracks status of a partner. At a certain stage I have an automation that creates a child issue (task) to create a profile. Once this profile has been created, I want to transiti...
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Hi, Company A enters ticket into my Jira Service Management instance but not through Jira or the portal. They use REST to convert the information they input on their end and then a ticket is created...
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Has anyone created or connected Google Dialogflow CX to a Confluence Space? If yes, can you share with some basic details to help.
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Our customers do their UAT and report defects back to us using the Service Portal. The workflow gets the issues into a "Client UAT" status and notifies the client. For their testing, the...
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How to auto populate values in jira forms based one field that is user ..User rest of the details should be auto populate by using automation rules. ? Could you please give me high level guidance to ...
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Hi. I cannot figure out how to access the HR templates in Jira Service Management. We're currently using Server but will be moving to Data Center. When I go to Admin Menu > Projects and create ...
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Hello, can I set up an automation so that when a requests status is changed to "In Progress" the "start date" field is populated ? I have a Service Mgmt Project.
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Hi all, I am writing here since Atlassian is making changes, on good things, things that work, for no reason and it is reflecting badly. Cloud already have limited customization capability. ...
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I am looking for a way to create a Slack thread from a Jira ticket. In essence, I'm hoping to instantiate an Atlassian Assist connection from JSM to Slack, instead of from Slack to JSM. O...
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Hello there, Situation: Created a new service desk project for an external customer org (assume domain xyz.com). There are existing service desk projects for org xyz.com, so there were already exist...
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Hi All! I am trying to find a way how to set workflow of request depending on which topic of request a customer opens ticket on. So a customer clicks on the portal, begin to create a request ...
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In our Work management Project the "closed" Issues will disapear after 3weeks. but we would extend this time range to 1/2 year or even longer. Where do I find the setting parameter to define this beh...
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...he ability to block public links from within Confluence. These controls are both at the space and instance level. To understand more, follow Learn about preventing public links. Policies can also now b...
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Hi, dear Community! Trying to automize the version upload process through jira and follow different data about it. I am looking for a way to track and show on the jira dashboard: Open ticke...
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...mp; connect the request type to it The request channel can be either public (if you’re already using a Slack channel to field requests from help seekers, or you plan to), or private (if you’d r...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |