Community resources
Community resources
Community resources
Jira Service Management
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Hi all, Anyone else with problems in Jira cloud? Through the whole application I am receiving error messages like 'An error occurred while loading this page'.
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In Service Management, I have an automation that creates sub-tasks based on a field value and then attaches a form to it. The audit log says that the form attachment worked, but the form is not shown...
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Tenho um site que utiliza 2 produtos Jira: Jira Software (Demandas de desenvolvimento) Jira Work Management (Gestão de projetos) Basicamente tenho uma equipe em cada produto, gostaria de...
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Let say I have two projects ABC and XYZ. I enabled same email "support@mail.com"in email cofiguration for both the projects. ABC is open for All and XYZ is restricted for its customers only. If a per...
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Tickets are not created & get updated when sending mail to support mail ID in Jira. We have added our company domain mail ID as a customer support mail address in Jira. But when a customer sends...
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Dear Team, I have a requirement in where the ticket assigned to the group is only visible to its team member upon login. In the general issue queue itself I understand the concept of securi...
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Hello all, in a Group is there is any possibility to approve user wise
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When trying to turn on the email support this error message pops up: "Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently used by anothe...
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I am looking to see if it's possible to add a token/key that would print the date the template was downloaded into a specific field in a word or Excel doc. For example, currently on my template I ha...
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Hi I am unable to add new user in a Opsgenie. While adding new user I am getting Your account has reached the limit for number of responders.
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- opsgenie
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Refused to load the script 'http://127.0.0.1:8000/connection/' because it violates the following Content Security Policy directive: "script-src 'self' https://forge.cdn.prod.atlassian-dev.net"....
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Our customers would like to be able to @mention our agents in comments on tickets they have raised. At present, they can @mention people who are within their customer organisation, but not...
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Hi Community, we are using Jira Automation whenever a customer replies via email for changing status to something like "customer replied". This works perfect for us. Due to the new automation l...
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Hi, I am importing assets into the default ITAM structure using a CSV. The file is names servers.csv and the field structure matches the default attributes. However, when I import the data, only th...
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Hello, One of our client wants that when he creates a ticket, his organization is set by default: Thank for your help. Regards
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Urgent Help I'm trying to download GEFPlotTool which doesn't require a license as mentioned in the release notes. However, the program can't be installed and asked for an new version. It says; no o...
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- halp
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A customer has opened an issue in Jira Service Management, but is unable to attach images. What he says is "It was a normal window box asking me to browse file or drag and drop any file in the box".
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Hello Atlassian Family, This discussion is all about how to dump the data from SharePoint to Assets without using any SharePoint connectors. My requirement is to dump the data from SharePoint lis...
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I am currently encountering a challenge with implementing a dynamic filtering mechanism within JIRA issues. Specifically, my objective is to utilize two custom dropdown fields related to asset object...
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Is there a cap on the number of site administrators
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There appears to heave been another change to JSM Assets search whereby search by any attribute has vanished again. There is now a list of attributes on the right but it doesn't replace the as...
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Hi All, I am wanting to edit the field layout for the right panels on an issue page. I've tried going to Project Settings > Service Requests > Issue View (which is same as when yo...
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Hi all, I can manually set security level per case; however, the automation rule keeps failing with the following error: Action details: JQL condition The following issues passed: T...
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I have a field called "Start Date" on an issue. Using Jira automation, I want to 'create an asset using Scriptrunner' and copy the Start Date field into a date attribute on an object.&...
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When I use the Create Slack channel for incident action, is there a way to get the channel ID later on in the automation? It does not appear to be available in the issue as a field from what I can te...
Atlassian Community Events
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| 32 | |
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| an hour ago | ||
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |