Hi guys, please help me .....
I only need 1 approver for my request but ..by default it appears that 3 approvals are pending...I followed the steps: project settings/workflows/edit service request/choose waiting customer/include approval step/number of approvers (1)/specific number of people ...... but I have the same result....if you guys have some recommendations feel free to let me know, my mail is: lcalderon.ccsperu@gmail.com my plan is for free. Thanks in advance! :)
@Lourdes Calderon Welcome! Take a look at this link: https://community.atlassian.com/t5/Jira-Service-Management/How-to-modify-approver-list/qaq-p/2241600
Nicolas
Welcome to the community. To supplement what @Nicolas Grossi suggested, you should also review this reference page - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/ to ensure your setup is just including one approver.
Lastly, make sure that you also configured the WF properly - See this reference page - https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ Often you customized your WF, but you forgot to publish the changes.
Hope this also helps.
Best, Joseph Chung Yin
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