PROBLEMS WITH THE APPROVERS

[Lourdes Calderon]

Hi guys, please help me .....

I only need 1 approver for my request but ..by default it appears that 3 approvals are pending...I followed the steps: project settings/workflows/edit service request/choose waiting customer/include approval step/number of approvers (1)/specific number of people ...... but I have the same result....if you guys have some recommendations feel free to let me know, my mail is: lcalderon.ccsperu@gmail.com my plan is for free. Thanks in advance! :)

[Nicolas Grossi]

@Lourdes Calderon Welcome! Take a look at this link: https://community.atlassian.com/t5/Jira-Service-Management/How-to-modify-approver-list/qaq-p/2241600

Nicolas

[Joseph Chung Yin]

@Lourdes Calderon -

Welcome to the community.  To supplement what @Nicolas Grossi suggested, you should also review this reference page - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/  to ensure your setup is just including one approver.

Lastly, make sure that you also configured the WF properly - See this reference page - https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/  Often you customized your WF, but you forgot to publish the changes.

Hope this also helps.

Best, Joseph Chung Yin