Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm working on pulling data from Jira into a database to build a data warehouse. While I've successfully used the API to retrieve Issues data, I'm encountering difficulties exporting forms dat...
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hello good: I have several types of issue, and each type of issue is resolved by a specific role or group; How can I make it so that each group only sees the issue types that correspond to it and no...
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I have a couple of questions. Our Organization is more than 50+ people in jira, but I need Opsgenie for 3-5 people (I only need the voice call support option). Can Opsgenie accounts (billing) be se...
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- opsgenie
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Referencing this question in 2018: https://community.atlassian.com/t5/Jira-questions/Can-i-change-the-default-wordings-What-needs-to-be-done-in-the/qaq-p/965110#U2699520 Wondering if th...
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Dear Community, I have designed a custom screen to be popped up while the change is being rejected. But it is not working though i have configured all the necessary steps. TIA Sanjay
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Hi there, I have a form added to an issue and there are some calculations done on the issue and the result I need to show on a form. I have tried this { "fields": {  ...
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Hello I have created a web-based forms running on my localhost. The idea is: whenever the users in my organization submitted a form, it will automatically create an issue with the Reporter field bein...
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I started the free Atlassian course and some of the videos say clicking an option will start the OpsGenie however, the OpsGenie does not start. How do I get this to start? I am using Jira Service Ma...
- Question
- opsgenie
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(Jira Cloud) Hi guys, I need to prevent the user from removing the link from an issue but I haven't found anything natively that restricts the action. Is there any way to do this through the scrip...
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I can edit/custmize my Assign to me" Queue. As JSM admin how do I edit/customize each of our agent's "Assign to me" Queues?
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I'm attempting to create an issue using Postman and specifying the Urgency and Impact however nothing I try seems to resolve these errors: "parameters": [ "Field with id 'customfield_160...
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Is there any documentation on setting up service management for workflows, forms, portal groups, for setting up new service portal for intaking new demand for data teams such as asking for new dashbo...
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I built a onboarding request type with custom form fields and created an automation rule where it clones the issue into a separate project to process some aspects of the request. Rule - Whe...
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This would be for specific projects, and the intent is to find patterns of work that are consistently tagged to multiple sprints, e.g. take longer to complete than anticipated)
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I need to add white space between fields.
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Good day to all! I would like to know if there is any way to block the satisfaction survey from being answered IF the reporter does not do it after a certain period of time. E.g.: ...
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So I am trying to do something similar to this post over here: Scripted Field The difference is, I am operating in Jira Cloud, where it appears that they are operating on Jira Server. When atte...
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Hello, Is there a way to move assets between different categories/schemas? I'm also having trouble with importing assets into existing schemas via the CSV import. Thanks, Kenny
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Looking for information on how to retrieve the Organization associated with Service Desk issues. We use API's to pull data into our data warehouse and would like to categorize tickets by custom...
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Hello, ¿is it possible to see all the values of JSM's native tags (label) field, and delete them?
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SLA have been working fine up until I created new queues in my service project with new request types (new project that should not be connected to our current SLA goal and normal IT support) and trie...
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When creating a JSM Form, does the the Description box within each field's settings support any markup? It doesn't seem to recognize the WikiRender markup but I'm hoping somebody can tell me what for...
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Hello dears, Please help me with the following 2 requirements in my JSM and Confluence Cloud instance... 1. Do I need to delete all the values that the native Label field currently has, and if po...
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Hello Atlassian community, specific question in the Asset area. We are having all our application registered in Assets in one object type. These applications sometime are having Add-ons app insta...
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We are facing a strange behavior when new transactions are created. Users of our internal domain are auto assigned to the first organization created in this project. However we have re-assigned them...
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