Community resources
Community resources
Community resources
Jira Service Management
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Hi there, Sorry if I make any mistake writing, english isn't my native language, I have a project in Jira Service Management since August 2023 and the "time to resolution" metric has ...
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I'm having issues importing a csv with multiple sub-tasks. Every time I run the import, it will only take the first sub-task in the list then generate the following error. However, if I import...
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Hi Community, We need to bulk move ~6000 customers from one JSM company-managed project to another team-managed project. What's the easiest way to do this? I have tried: Exporting a list of all t...
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Hi guys, I am trying to import my excel file into EazyBI, and am pretty sure all the cell information can be imported. But my question is: is it possible to import highlight track changes in each c...
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Hi guys, My excel file has multiple sheets (tabs), but only the third sheet needs to be imported. Is there a way to do that? Or is the third sheet supposed to be created in a new excel file separa...
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what are the common causes of forbidden error code 403
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Hello, Is there a possibility of integrating Confluence and Jira in a way that allows a time log addon to capture both vacation times that are logged or documented in Confluence and work time lo...
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One can use the REST API to set a property value, but seemingly only if the key exists. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-o...
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Hi Community! In a Jira instance I'm working on there will often be linked issues. In some cases the comments from the "main" issue must be copied to all the linked issues. This is easy to achieve...
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Wenn ich versuche bei einem Projekt den E-Mail-Support einzuschalten kommt folgende Fehlermeldung: "Neuer Mailkanal konnte nicht erstellt werden, da die Verbindung doppelt vorhanden ist. Die bereitg...
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Hello community! Is there any way to have a filter that shows me the tickets resolved in the current month that were resolved after due date? I've done this exporting the tickets on sheets wit...
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Hi all, Has anyone used a product that synchronizes Dynamic 365 with JIRA Service Management. Like Zigiwave. We're trying to integrate our CRM with JIRA to manage cases/tickets across bo...
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Hi, We have manually added a customer to Jira service desk (cloud) but the email entered had a typo. So we would like to delete the record but we are not seeing any delete option (even for Org admin...
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Is it possible to schedule an export of Jira Forms submissions on a routine basis? I know you can go and manually export the form submissions, but have not found a way to automate this task.&nb...
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Hello All, I need help in automation when creating a "new post incident review" request type once an "incident" is closed and then linking this request type to the parent incident issue type. Curre...
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Hi, I'm new to Jira and Jira automations using API. I need to get an ID from an API result but i'm not getting how to do this. I have a manual automation that asks the user which customer/client th...
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From the documentation I've read regarding the utilization of "Groups" to share requests, users in the group should be able to view the request. However, I have added a group to my request and users ...
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Dive into the future of ITSM with Atlassian at Europe’s premier event, SITS - The Service Desk & IT Support Show, happening 17-18 April in the heart of London, UK. Get ready to be part of the ITS...
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- jira-service-management
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Hi, I am learning the best way to set up our new JSM. I understand that 'Organizations' are configured in JSM to group together customers, in our internal use case this would be requesters who...
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Hi We have started using JSM as our ticketing system. A 3rd party we deal with uses another system (FRESHDESK) and log their tickets via an email into our system. Replies and updated from our syste...
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I worked a few month ago on our customer portal and my partner said it was impossible to make assets custom field visible for user who are not logged on the portal. I tried again today and did not f...
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Hi So i have had a look and cannot find an answer. Is there a way to see the database of users that have been added to the request participants section and then delete the incorrect ones. From my c...
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We usually have use cases where an agent wants to double-check with his manager. This is, however, not mandatory and, thus, not part of any workflow. It can also happen at any stage of the process, s...
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Good day! I'm having an issue with adding replies to customers to ticket notes. Goes as follows: When I reply from email (not reply to customer from JSM) my reply isn't added to JSM ticke...
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Hi everyone! Is there any EASY way to sort automation rules by their trigger? The purpose of this is to see which rules that share the same trigger can be combined into one so that I don't have tha...
Atlassian Community Events
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| July 7, 2025 4:56 AM PDT |