Community resources
Community resources
Jira Service Management
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Hi there Hope you're all OK :) I'm not sure if this is by design but when a customer submits an IT request via our portal, they receive the initial email to say we're on it - however if they respon...
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Is it possible to use "Public Name" e.g. Joe Bloggs in an automation rule, i.e. issue.creator.publicName? We are currently using issue.creator.displayName, but this appears as Bloggs Joe, s...
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What WCAG guidelines does the virtual agent meet
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Hi! This might be a weird one. Context We're dealing with cases with a lot of variability. We have several departments cooperating on these cases. The risk for human error increases with every new...
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Hello, I have created one of our customers as a project in Jira as normal. Then I created all of our customer's employees in an "organization". The employees can then share their tickets in the serv...
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I installed and imported the data using discovery import and the asset details are inserted correctly. let say the user A laptop has two drives in it (C and D). After the import i user A added one mo...
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I need to do the following: When the incident opens again after completion (Reopen status), I need the SLA to continue counting from where it left off, and not count again. Is it possible to config...
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Hi There Is there any UI change in the JIRA : Recently i am not seeing my GitLab Merge request in the JIRA ticket description. instead i am seeing in the side pannel of the ticket ...
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In Opsgenie, there's a common misconception that the creation of alerts and the subsequent notifications are one seamless process. In reality, they are distinct steps within the Opsgenie flow. Aler...
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- opsgenie
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I have tried to add a new organization, but it shows this error:
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I realized my mistake after posting this, but don't see a delete button. Please delete.
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When creating an incident for a service by populating the 'Affected Services' field, the issue or ticket does not show in the 'Linked Issues' section of the Services object. Thus I cannot ma...
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I am getting this error
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JSM DC 5.12.5. When I open the issue for the first time - dates in comments are relative. After reloading tab they turns into absolute (F5/Ctrl+F5/button in browser - no difference). After adding ...
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I have a list of Users imported from AD and I want to import over users from SCCM, and I don't want SCCM to create new objects but only add attributes to the existing ones. The existing and imported...
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When I add an article from our Knowledge base to a Jira issue comment, the link successfully appears. However, when I try to click on the link in the comment, the preview does not work. It seems lik...
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Hello, Just wanted to see if I was using this function correctly: I'm trying to create a knowledge base article using a service desk ticket. I click on the Knowledge base section in the Details pan...
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Hello, So I am trying to streamline our internal employee/contractor offboarding process. This starts life as an email that is sent to a distro list and then we manually create a ticket in Jira. I w...
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we are currently testing the portal to work on internal support but we are seeing that when we "reply to the customer" inside Jira it takes the customer to refresh the portal to be able to see the re...
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Hello, Can we copy a completed Form, from one Request Type (1), to the Issue View of another Request Type (2), using Automation? The Request Types are in two different projects. I tried...
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Hey we're creating a manually triggered automation in JWM and we want to use the "Prompt for input when this rule is triggered" feature so that users are prompted to fill out specific data on the iss...
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I want to change my main login email because I no longer have access to that email. Please advise on how to change my main login email asap. Thanks.
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As we were migrated unexpectantly last Sunday, we are doing our best to get people aligned to the proper Roles. We have found that a Site Admin with User access admin can't get to the Customer...
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How long has templates been available?
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Hey Community 👋 We're thrilled to announce the introduction of natural language in the Jira Cloud Automation rule builder powered by Atlassian Intelligence ! Creating automation rules is a gre...
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| September 4, 2025 1:00 PM PDT |