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Trouble integrating JSM with Opsgenie

Timo Fitzner
Timo Fitzner
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July 16, 2024

I was trying to connect JSM with Opsgenie as stated here is this article

 

https://confluence.atlassian.com/jirakb/how-to-close-opsgenie-alert-when-corresponding-incident-issue-is-resolved-or-closed-in-jira-service-management-1295385279.html

 

Unfortunately there is no possibility to choose the JSM integration in Opsgenie. What can i do to make it work?

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Fabian Lim
Fabian Lim
Community Champion
July 18, 2024

Hi @Timo Fitzner

Welcome to the community. 

Can you confirm that both instances are in the same url?  They would have to be in the same instance or it will not allow you to choose it as an option.

Regards,

Fabian

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Timo Fitzner
Timo Fitzner
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July 23, 2024

Hey Fabian, 

 

yes both have the same instance url. 

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Fabian Lim
Fabian Lim
Community Champion
July 23, 2024

@Timo Fitzner : I suggest you open up a ticket with Atlassian.  The JSM option should be visible.  

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