Trouble integrating JSM with Opsgenie

I was trying to connect JSM with Opsgenie as stated here is this article

https://confluence.atlassian.com/jirakb/how-to-close-opsgenie-alert-when-corresponding-incident-issue-is-resolved-or-closed-in-jira-service-management-1295385279.html

Unfortunately there is no possibility to choose the JSM integration in Opsgenie. What can i do to make it work?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Hi @Timo Fitzner

Welcome to the community.

Can you confirm that both instances are in the same url? They would have to be in the same instance or it will not allow you to choose it as an option.

Regards,

Fabian

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hey Fabian,

yes both have the same instance url.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Timo Fitzner : I suggest you open up a ticket with Atlassian. The JSM option should be visible.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

PREMIUM

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Trouble integrating JSM with Opsgenie

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events