Community resources
Community resources
Community resources
Jira Service Management
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I would like to create a rule where I can: 1. Pull data from an attached form in a ticket 2. Change the summary of the ticket using that data. For example, an onboarding form has the nam...
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Currently, our team uses Jira Service Management (JSM) solely internally. Requests are submitted by customer service team reps on behalf of users experiencing issues. I created a custom field ...
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Hi, how I do to customize the columns in portal request list ? and then, why in the column "status" of portal requests list appears the status of ticket and of request? I need filter the requ...
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Hello, I recently (today) joined the Atlassian community and am excited to learn from this group. I create a lot of tasks/ EPICS in JIRA and would love to hear from the experts on...
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What are the steps for retrieving a voicemail left for the on-call technician from a caller?
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How to find the Request ID or how to export it when an issue is exported. I tried exporting the issues using the request type name, but its shows some error Right now I'm using bulk exchang...
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message "We couldn't load your search criteria. Refresh the page to try again." Page loads with data... buy displays message? Refresh and message reappears Not sure if getting correct data an...
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Hi, I'm writing a script for a behavior in the creation of a ticket. This script reads the attributes of an Assets object and writes them to custom fields of the creation screan of the ticket, one of...
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Hello, reading a lot of documentation and trial&error sessions within a sandbox instance did help to get an answer to the following question: I'd like to add customers to an organizatio...
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Hi, I'm investigating how we can setup a MS team chat channel for our JSM project, using the Atlassian Assist app. For this, you need to define which Request Types can be used in your Teams chann...
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Hi, I should disable 100 provisioned users. I would like to postaman via csv. Taking a cue from this article https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-...
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I want to add Jira issue collector in my site and I am using angular . When i am running script in index.html file it is working but in component's html file the script is not working. I am not able ...
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Good morning We currently have 7 people that are on call on a weekly basis so effectively a 7 week rotation for out of hours. Our finance team has a user account on Opsgenie but the...
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Hi All, I've spent time checking all my settings since when a JSM Customer does a search I found that the Confluence articles were not being returned. Upon unlinking and linking the Knowledge base ...
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Hello, I am using Jira service management to create subtasks. When I add a comment to the subtask ticket, email should be sent to the "Request Participants" and when they reply on the ticket, their...
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Hello everyone. I have a problem to send mail if automation won't run correct. I need to send to initiator (a person who made the change) email. The Send Mail Action returns: Send email Coul...
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Hi there, since we updated to LTS version Jira Management 5.12.5 we have problems with template comments when running inside a Citrix environment - any browser. When selecting new template entry in ...
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■概要 サービス管理とソフトウェアをオートメーションを使って連携させようとした際にエラーがございます 具体的にやりたいこと 「サービス管理上でチケットを作成し、特定者（Aと称）担当に変更した際にソフトウェア上で新しいタスクが作成される」 ■再現手順 トリガー：問題が更新されました 条件を追加する: ・担当者割当て：担当者が「A」に変更された場合にのみトリガー起動 ...
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...ype": 7, "description": "", "typeValueMulti": [ "2", "8", "11" ], "editable": true, "system": false, "sortable": true, "summable": false, "indexed": true, "minimumCardinality": 0, "m...
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Dear Team, Can you please check if there's a possible way to hide the "Summary Field" without pre-setting the value. I understand base on the system set up this is not possible. Howeve...
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Hi, We are looking to configure an automation to check tickets raised under a certain organisation and update the organisation based on contents of the issue summary. The purpose of this is to...
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Hey guys, I'm trying to create a Post Function in a workflow transition that sets the value of the Custom Field where the value needs to be multiple options selected for a multiselect field. I can't...
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Hey all, Our "team-managed project" has just had the new "create from template option appear when adding a new request type. When I choose it there's about 50 premade templates to choose from. I de...
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We have just gone live with our Jira project, and people are replying to the Jira notifications. Which would be fine, except, each reply includes attachments that are not related to issues, for examp...
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I am triggering hourly Assets imports via an orchestration tool which calls the Assets import API then keeps checking the import status until it has completed. I want to use a second orchestration jo...
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