Can't change the field value 'Customer request type' by ScriptRunner

Question

Hi Dear Community,

I had a problem again after the update, now with JSM. After upgrading to version 5.12.10, the script that sets the value of the 'Customer request type' field stopped working correctly.

On some projects, for some reason the field value just stopped being set.

In other cases it is set, but in the task it is displayed as 'No match'. Maybe someone has encountered this problem and knows how to solve it?

To set the value, I use:

And if you go to the portal, the request type is set correctly.

import com.atlassian.jira.issue.util.DefaultIssueChangeHolder import com.atlassian.jira.issue.ModifiedValue 
import com.atlassian.jira.component.ComponentAccessor 
import com.atlassian.jira.event.type.EventDispatchOption 
import com.atlassian.jira.issue.MutableIssue

def issue = ...

//issue.requestType

def customerReqTypeCF = ComponentAccessor.CustomFieldManager.getCustomFieldObject("customfield_10000") 
def key = "es/8513f0d8-16c3-4a36-a41e-73ad733334b2" 
def newCustomerReqType = customerReqTypeCF.getCustomFieldType().getSingularObjectFromString(key) 
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

customerReqTypeCF.updateValue(null, issue, new ModifiedValue("", newCustomerReqType), new DefaultIssueChangeHolder()) 
ComponentAccessor.issueManager.updateIssue(user, issue, EventDispatchOption.ISSUE_UPDATED, true)

UPD.

The problem is that when I set the field value manually and then retrieve the field value by scriptrunner, I get the value 'es/8513f0d8-16c3-4a36-a41e-73ad733334b2'. But if I take a value from another task and set it in test task, I get the field value 'engsup/8513f0d8-16c3-4a36-a41e-73ad733334b2'. It turns out that the value is broken because of a project key that was changed earlier.

Stumper Dumpel · Answer

Hi. Thank you so much for your help!
I found what the problem I had, I described it in my first post.

Ram Kumar Aravindakshan _Adaptavist_ · Answer

Hi @Stumper Dumpel

Given what you are encountering, I suggest you change your approach to ScriptRunner's HAPI feature and ScriptRunner's Custom Script Post-Function.

Below is a sample working code for your reference:-

issue.set {
    if (issue.issueType.name == 'Bug') {
        setRequestType('Report a bug')
    } else if (issue.issueType.name == 'Support') {
        setRequestType('Technical support')
    } else if (issue.issueType.name == 'New Feature')  {
        setRequestType('Suggest a new feature')
    }
}

Please note that the sample working code above is not 100% exact to your environment. Hence, you must make the required modifications.

Below are the screenshots of the Post-Function configuration.

1. Use the Create or whichever transition you want to add the Post-Function:-

2. Select ScriptRunner's Custom Script Post-Function

3. Add the sample code I have provided above and modify it according to your requirements.

So, in my environment, using the approach above, whenever I create a ticket via the standard Jira interface, the Request type automatically get's updated accordingly.

I hope this helps to solve your issue. :-)

Thank you and Kind regards,
Ram

Stumper Dumpel · Answer

I'm already running this script in the console.
SR version 8.30.0.

I also noticed that if I take the value of the 'customer request type' field from another task created through the portal, the correct value is set in the test task.

My guess is that the conversion from string to object stopped working.

def key = "es/8513f0d8-16c3-4a36-a41e-73ad733334b2" 
def newCustomerReqType = customerReqTypeCF.getCustomFieldType().getSingularObjectFromString(key)