Community resources
Community resources
Community resources
Jira Service Management
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I am testing out the 'reply to customer' feature on a few issues in the queue, but it seems clients on Microsoft 365 are unable to receive notifications via email. However, clients using Gmail can. W...
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Hi Guy's, Please forgive the nube(ish) nature of the question, but I'm new to JSM and the searches aren't finding much of use. Within an ITSM project I define services and components (Though th...
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Hello everyone, I'm seeking guidance if anyone can please assist with my issue. How can I change my agent ticket view layout to look like this: Currently our ticket view looks like this...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi all, I need to update the JSM Project email to a new one, but unfortunately I'd like to keep the old one for a little while in the interim while users get used to the new one. But it looks like I ...
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Hi Everyone, I've noticed that with the recent update to the Reporting Menu, the option to download raw alert data on Alert Analytics seems to have disappeared. This feature was quite crucial for my...
- Question
- opsgenie
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Hi! I'm looking for a way to limit the view of tickets for our external consultants. They should be able to only see tickets assigned to their group in Jira. I was trying to use the Issue securit...
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We have a ticket that is linked to another project. One ticket has a custom field. We want the information in the custom field (of project 1) to be automatically copied into the linked ticket (...
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Hi, I have an automation that creates a linked JWM issue when a ticket has been escalated. On the escalation screen a group is selected and an email sent to them. What I am trying to do is find th...
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I'm trying to start a Runbook in Azure within Jira Automation and every single time it asks to login to azure and when I do I get the following pop-up. Even though I have approved it many times, it s...
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I was able to set the email address for the email channel for incoming service requests to an email on our domain and it works fine, but when we respond or send back notifications, they all com...
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Hi community, I need help with a doubt. Is possible add a "Status property" in my workflow to modify an issue transition only for admin user? for example, if the status is "Resolved" and I receive a...
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Hello, my team and I provide IT support to clients from multiple companies for their use of our proprietary app and we use JSM to manage their requests. Both users and their supervisors contact us fo...
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I have setup the SLA for my Project in JSM as per the screenshot below. But the SLA is not getting calculated. What could be the issue?
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How can i get webResponse.status when in audit logs show Send web request Web request was sent, but timed out after 30 seconds on the remote host so the result is unknown (but most like...
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Greetings, I trust you're doing well. I'm currently seeking to integrate the JSM service desk API as a module for managing tickets on my Jira client within our website. However, we've encountered an...
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Hey team! I wanted to share a small technical situation I'm facing and I could use a bit of help 😣. I've created a custom field called "Auxiliary Assignee" to record additional information about ti...
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I am trying to get the "Extra properties" using the Alert API. How should I construct the params to get all "Extra properties" associated with alert? I tried "isExtraPropertiesWithKey=true...
- Question
- cloud
- extraproperties
- opsgenie
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Hi Community, What do we want to achieve? Sometimes, there is a need to share JSM tickets within the organization. In our use-case, customers have the possibility to report dangerous situ...
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I want to setup Google Workspace user sync'ing. But ... "During a sync, we create accounts for new users and email them Atlassian account, product access, and login details. You can add a personal ...
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I am trying to create a JSM issue with Power Automate and then set values to a few fields in the issue. Creating the issue and setting component and a custom field value works fine. But I have not be...
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I would like to create a rule where I can: 1. Pull data from an attached form in a ticket 2. Change the summary of the ticket using that data. For example, an onboarding form has the nam...
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Currently, our team uses Jira Service Management (JSM) solely internally. Requests are submitted by customer service team reps on behalf of users experiencing issues. I created a custom field ...
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Hi, how I do to customize the columns in portal request list ? and then, why in the column "status" of portal requests list appears the status of ticket and of request? I need filter the requ...
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Hello, I recently (today) joined the Atlassian community and am excited to learn from this group. I create a lot of tasks/ EPICS in JIRA and would love to hear from the experts on...
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What are the steps for retrieving a voicemail left for the on-call technician from a caller?
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