Community resources
Community resources
Community resources
Jira Service Management
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Hello, we are a software development company and have 2 different products which we develop and support. Now I would like to use Jira Service Management to handle the support for both products. The ...
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Hi, I want to adjust the Remaining Estimate when the Total Hours field is updated. The Remaining Estimate will be. Remaining Estimate = Total Time Spent in Hours - Total Hours but the issue ...
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Hi, I have a rather sensitive customer that realised that when you for example type the JQL in the search bar "reporter = xxx" it gives you suggestions for users. Some of the users that show u...
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How to push the values from Text type field to Label type field in JSM? "Campaign Name" is my text field. "Generate Campaign Name" is my Label type field. I want to copy all the values from Campai...
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Hi, A customer has raised an issue from the email address provided in the Channel (.atlassian.net). However, when an assignee places a comment on the issue via Jira Service Management (JSM),...
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This is the level I want to split our support up in hence I want to create queues for teams based on the portal group. A screenshot of where I am trying to add it is attached, Thank you! Nick
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Products and publish with numbers for USA , Canada, Chian , India , hang Kong, south Africa, uk and Nederland and Brazil
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- opsgenie
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I would like to replicate a feature of Atlassian's own request form by providing our users more context for what the different levels of priority mean. You can see the Atlassian form here ht...
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Pessoal, boa tarde! Trabalho com pacote de horas de atendimento para cada cliente, e precisaria tirar relatórios mensais com o consumo de hora de cada companhia.
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- jira-service-desk
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Preciso que todo mês as mesmas tarefas sejam abertas, porem para clientes distintos. Como posso realizar essa configuração? Por automação?
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Hello, everyone, Our idea is to get weekly/monthly reports with the activity of all agents based on specific actions (for example: writing a comment to a customer or an internal note). Is there a w...
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Does Jira Service Desk allow you to assign a user to a group automatically? I want to have the person who submitted the ticket be automatically added to a group based upon their email domain. ...
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Is there any way natively to make the JSM portal for a specific project look better or at least not horrible? It's just a comma separated list of the Request Types and is nearly impossible to read. A...
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I want to create a webhook request using Jira automation to get data from a filter and count the number of rows from that filter. If i do this using Normal JQL it is only giving me 100 records since ...
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We added a dropdown option for pending called "waiting for customer", but it causes confusion. It takes to backward steps to return it to "Waiting for Customer," Does anyone have any issues using thi...
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We are looking to integrate Jira Cloud with our Azure DevOps (and Repos) and GitHub (along with repos and Actions). There are so many choices it is a little overwhelming, but which plugins are ...
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We're in the process of converting to Jira Cloud from Jira Server. Currently we use the ictime plugin, which is now defunct. Ictime allowed us to create price lists (activities with assoc...
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I am trying to configure our Help portal knowledge base, but I cannot get the knowledge base articles to populate unless I ALSO give the customers access to Confluence. We do not want to give these c...
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Dear Community, Use Case : I have an incident ITSM-7. When I search it in global search with just number 7, I get the results. But when I search the same in queues, I don't get the r...
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...nd comments to them), not just their own. This applies to both the view in the portal and the emails generated from the portal. We have been told that this is not going to work. True?
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Hola tengo una duda, como puedo saber en donde se almacenan los proyectos de mi organización?
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I've got JIRA on-call connected to New Relic by following this article: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/. However, half of ...
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Hi, I've setup Opsgenie to acknowledge an alert when the corresponding JSM issue is moved to the status 'Under investigation': However, the alerts in Opsgenie are not being ...
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One of the newest features on JSM is the Organization detail fields. Can we search and filter organizations based on these fields?
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Hello all, I have the following problem. When someone wants to log in to our portal, he always sees the picture attached below. I would like to get rid of the line framed in red, but with the b...
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Atlassian Community Events
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| Subject | Author | Posted |
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |