history of emails received by Opsgenie , or a relevant report

[Maryam Gharib]

Dear Community ,

We seem to be having an issue that the email alert we sending to Opsginie from Sqlserver every 5 mins but it seems .

The Opsgenie has a 15 mins span wait time to receive this email and if after 15mins it doesn't receive it in sets off an alert.

Everything was fine up until yesterday but for the last 24 hours Opsgenie seems not receiving all the emails hence we receiving alerts where they are really false alerts as it seems the Opsgenie not getting the emails in the 5 mins time spans .

I was wondering if there is any reporting or tool we could use to see what Opsgenie is receiving. 

Many thanks in advance.

[Maryam Gharib]

Hi  Alan,

Thanks for getting back to me. 🙂 

Is it because I don't have admin settings I can't see the logs from the Settings?

Settings

My Profile

Profile

Profile settings

Notifications

Your on-call schedule

Forwarding rules

Integrations

Heartbeats

Incident Config

Conference rooms

Incident templates

Response roles

Email templates

Thanks again

Maryam

[Alan Violada]

Hey Maryam, Alan from the Opsgenie Support Team here.

From your description, it seems that you might be using the Heartbeat feature and using emails to maintain the heartbeat. Correct me if I'm wrong!

To validate what is being received, your best bet would be using the logs in the "Settings -> Logs" tab. That should show you everything coming in and out of the Opsgenie instance, and all actions taken.

You can also use search queries to filter this down, related documentation:

Search logs 

Also some documentation on the Heartbeats functionality:

Heartbeats documentation 

If you need more detailed assistance, feel free to create a ticket at Atlassian Support and we will be happy to help troubleshoot!

Regards,

Alan