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Jira Service Management
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Hello, I created an automation in which when there is a change in an issue (Field Released? = Yes) then we will go to issues "is validated by" and we will clone all existing ones, both those of the ...
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We have a date customfield for "Desired delivery date". Our standard delivery time is 5 business days which is communicated lots of time but despite that they usually choose a date earlier than 5 day...
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Hello community, We are developing a plugin for JSM Data Center, and in the final stage, we are trying to run the App Performance Toolkit in a local development environment. I have a cluster of 2 D...
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Hello I want the incoming ticket to be sent as a message in Microsoft Teams to the person I assigned it to. How can I achieve this?
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Is there a more accurate idea of when data residency for chat will be available (on non-free plans)? The only information currently available is over a year old as below. "The final leg The only re...
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Dear Experts, As soon as we will add comments in our JIRA project automatically comment added to the ticket as below instead of thumbnails [^example.png] We would like to add thumbnails instead ...
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I want to create a flow (using power automate) to backup the assets. Following some Info i get the workspaceID using an http get action to https://MySite.atlassian.net/rest/servicedeskapi/asset...
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I'm looking for obr files for Atlassian products, specifically Service Management - but this applies to Jira Software too. Similar questions were previously asked here and the answer received was on ...
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I am searching for a tool that can help our company with our implementation process and I am hoping I - considering we are a Jira support-driven team, and use Confluence as a knowledge base - to find...
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Hi there, Wanted to confirm if the options selected on the screenshot also apply to the actual Slack Assist (Chat) app? since it's not specifically mentioned on there, I wanted to confirm  ...
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Hi, Looking for a way to automate this task. I want to print a ticket (with the activity section showing all), and also include all the attachments, and place everything inside a folder. Also, I hop...
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I am familiar with regular drop list field configuration but customer wants a drop list field with 2 preset values as available options, for example, A and B, and the third option would be "Others". ...
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I have been searching the community but haven't found exactly what I am looking for, so hopefully I can get a bite reaching out through here. Currently, our team uses "t-shirt" sizing to equate to a...
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Hi, I am new to administrating Jira Service Management. I see when I create a new dashboard on of the options I have is to set the Viewers property by Group. Where do I go to setup those ...
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Hi, We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let me know is it possible with out any ad...
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...equestTypeCFVal = issue.getCustomFieldValue(requestTypeCF) //if 'requestTypeCFVal' value is as required then evaluate to true if (requestTypeCFVal == "Onboarding Service Request" ) { return true; } return f...
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When an email request from an individual with an "email signature" is sent to JIRA, the system creates a large table of each image in the signature creating this huge ticket to have to scroll through...
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Hello Atlassian Community, Could a feedback form/CSAT be designed and shared with customers easily? This would be made available to our customers via an email link or QR code. I know I can set up a ...
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I have several pie charts to show open / closed tickets and would like to have the charts us ethe same colors, but I do not see this option.
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I'm creating a workflow in slack in our support channel. I have a button that create a Jira ticket for each request. When the ticket is created, I want it to send it to a certain Epic/Board....
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Hi Team! My organization and I are looking for ways to restrict access to one of our Jira Service Management Cloud service channels so that only customers who have Jira accounts can access it. ...
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Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
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Hello, I would like to use my custom field "Template Description" on the request form when I create an issue, but I don't want to show it when I view the issue (because I use an automation to replac...
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Hi Atlassian community, do you know if it possible to have an automation rule that adds a specific label when creating a subtask based on the issue type of the parent task? We are having severa...
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Hi Community, We currently have three separate instances of Jira Service Management and are considering unifying them into a single instance. We've realized it's unnecessary to keep them separate an...
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |