Community resources
Community resources
Community resources
Jira Service Management
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I want a customer profile to be able to view and add comments to tickets in a specific project through their portal without giving them an agent license as they are customers.
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I get emails from customers that attach problems they get from their clients, they do this by forwarding their problem to me. However, in Jira I am not able to send an email to the participant attach...
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Hello everyone, I was wondering if there is an efficient way to block a transition based on the project category. For example if a project is in category A then block the transition. If the...
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...n say a User asset list, could I provide them a field like "Accessible=true/false" which I can use ${reporter.label} to query on? (I was reading something similar with Organization?). Thanks!
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Hello Everyone I'm fairly experienced in using JSM but have never used any of it's asset features. I have a use case that I think assets could solve, but I'm not too familiar with all of its functio...
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Hi Team, We have only purchased JSM licenses on our datacenter. We are using majorly service desk projects. We recently upgraded it to the LTS version We see the Uninstall button for Jira Software ...
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Hi, I'm setting up Opsgenie for my company and I'm facing several issues: 1. Opsgenie creates an alert each time one of the Incident rules kicks in and generates automatically Opsgenie incident bas...
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- opsgenie
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Hi all, I was wondering if it was possible to change the colour of the reporter field if the user is in a specific group. The text colour is either Black for standard or White in Dark Mode but...
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I have been asked to look for backup solutions for Jira Service Management and Confluence. I don't know anything about Jira and its solutions. We have searched on Google and seen some solutions, but ...
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Hi, A customer says that notification emails are not received on support tickets not even on spam. How can I check wether notification emails were sent to customer?
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My project type is Project Management (jira work management). I want to copy all the tasks to new project with the same project type.
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Hello, In our company we use a JSM project for out IT support, this is based on 3 levels. Each level has it's own status in the workflow Example: Level1,Level2 and Level3. Where we have a tran...
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We would like to export the working times that are tracked in the individual tickets so that we can process them in another tool. We need some kind of interface for this. We would prefer to connect t...
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Hello community, I want to use Jira for more direct customer requests without them having to switch to the service desk, for a few reasons: Different design than the rest of our website Swi...
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Is there a way to get the "time to response" in JSM? I tried using the reports with the pre-set SLAs that my coworkers have set up, but the reports keep returning a 0 response time. is it because t...
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I need to delete only .rar, .txt and .png, .jpg attachments, how to write a regular expression for this?
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Do JSM's Rest API support Mutual TLS (mTLS) configuration?
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Hello Team, We are planning to migrate Jira from DC to Cloud version and having some questions regarding Scriptrunner data migration. Below things will not work in cloud so what is the alternative ...
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I need your assistance to create or modify script for the below requirements: 1- I want to Done the Linked Issue of the current Issue, where Inward issue link types: is part of. AND Linked Issue Ty...
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I need two things. 1. How can we set up our Jira Backup using Jira Automation rule ? 2. How to send our backed up data to another data center/Storage/cloud/sharepoint or another ? Can we do it b...
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Is there any encryption of user data in JSM database?
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I have a workflow with two approval steps: Approval level 1: Multiple approvers, number could vary, each person must respond with either approve or decline, and once all approvers have responded the...
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We have a subcontractor (with Servicenow) and we should get notifications from their system to ours, but somehow prevent our system not to send back to them our automatic responses. And jira is curre...
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Currently im using Jira software (server version) for our project. Now, I want to evaluate Jira Service Management (Data Center version). from the article JSM use Agent license for those will intere...
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Hi all, using JSM from the backend, it has "issue type" first then "Request type". This has led some users (especially those used to Jira software) to pick the correct issue type (as they're used t...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |