Delete emails when issue was created

[Marco Dieckhoff]

Hi!

In Jira Service Management, we attached an IMAP box (Microsoft 365) for having incoming tickets on our own mail address.

Processed mails, where an issue was created, are left in the mailbox.

"Normal" Jira backend mail processing deletes those mails and keeps only the ones with problems, e.g. reporter not existing, so we can easily see with a glance if something is not properly handled.

Can Jira Service Management also delete incoming & processed mails?
I didn't find any configuration for this?

[Florian Bonniec · Accepted solution]

Hi @Marco Dieckhoff 

I think IMAP let the message in the inbox and just mark them as read. POP delete them when processed.

https://support.atlassian.com/jira-service-management-cloud/docs/email-process-for-pop-imap-cloud-and-other-email-types/

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