Community resources
Community resources
Community resources
Jira Service Management
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...ira Service Management the same user was returned as Active("active": true) account.
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I have two products: JSM and JSW. I want to set up an automation so that when a task is created in JSM, a related task is automatically created in JSW. But when I configure New action > Create iss...
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will the users be able to track the previously created tickets after changing the email domain in ji
we have migrated the email domains using the steps in file. file:///C:/Users/shiva/Downloads/MARKETING-Steps%20for%20domain%20migration%20from%20hcl.com%20to%20hcltech.com_-290424-082629.pdf&nbs...
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Dear Community, I am a user of Jira ITSM in my organization and I would like to implement limited access for external users to our Jira platform. Currently, in our Jira ITSM instance, we have 12 dif...
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My company has a Data Center JSD set-up, and we work with two external agencies, Agency 1 and Agency 2, within the same Project. Tickets assigned to Agency 1 should be visible only to Agency 1 membe...
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There are some created Jira issues that can be appeared in Jira JQL filters but can't be viewed in the quick search, Also can't delete it from the system. The error while trying to perform any actio...
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Hi there, I'm looking for a solution to add a calendar, if it's possible an outlook calendar to Jira Daskboard or to ServiceDesk Project. The idea is, we use this ServiceDesk calendar to manag...
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Hi, i'm pretty sure there was an option to specify project specific notificationssettings for each project. The menu was there, if you clicked on your profile pic and then choose "notifications" &...
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I have created an automation to send the email notifications with list of pending approvals. I want to send this to L2 Approver(User will be defined by customer). How to write the JQL so that only p...
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Does anyone know how to activate Jira align on cloud?
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Jira Service Management by Atlassian is a powerful platform for managing service requests, incidents, and customer support. To set up a successful service management system, careful planning and cons...
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Currently, we are trying to find a Jira add-on or app that can be a substitute to Jira Automations (see image below). However, we can't find an app that can attach a form on issue transition. We hav...
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Hello, Since I can't have two workflows in a business project, I am going to recreate the board that I need to have multiple workflows as a software project. I have already seen that I can't cop...
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We use JSM for some that that require it to be validated internally. In doing so we need to know that dababase software and version JSM users. Also we need to know what version JSM cloud is on and wh...
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I would like to Automate the Due date per issue. {{issue.fields["Start date"].plusBusinessDays(Original estimate )}} I am facing 2 issues: Our business days are from Sunday to Thursday Or...
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Dear Community, I have the postman apis for opsgenie and i am trying to get the on call schedule however i keep getting error could not authenticate even though i am using the API Key from m...
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Dear community Given that for a team I have "activated" the API as integration: Can I use in the JSM automation rules the "send web request" action to trigger the above mentioned API and cr...
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I have a Cutom field in JIRA Custom filed called "Client" and I have created another Custom Field in JSM Organization Called "ClientName". I need to update ClientName from Organization to Issue when ...
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Hello community I started 8 weeks ago the journey to prepare JSM cloud for a 400 ppl workforce engaged on customer support. Regarding two topics I got stuck. For one of them I want to ask for suppor...
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My jira card is getting invisible in aprint after status upading to done.
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I realize there are far better ways to do this, but I am trying to solve a unique problem. Where I work, we don't have an internal ticketing system. We only have a ticketing system for customer reque...
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Let's assume that we have a Zabbix server with a configured OEC service. We specify the Zabbix Integration apiKey in the config file obtained from the integration settings of one of the Opsgenie Team...
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Hello! I am looking to use Jira for Software Tracking. I have two Schemas: 1. Employee 2. Software Right now, I have the Objects linked so when software is assigned to the Employee Object, th...
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Hello everyone, So I currently am working with 2 projects that sometimes bounce tickets back and forth between each other. Within those tickets there is a custom text field that they u...
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Hi, We are a client-service organization. Our client has an employee, whose wife works on our internal team. The client wants to ensure that our team-member (the wife) does not work ti...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |