A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
Jira Service Management
-
Dears, Iam using request participants filed but when I set this filed with users in the request creation it work normally but in any other status the filed is configured with the users, but users ca...
-
Is it possible to have assets linked to a service project and access rights to be the same as the project access rights , i.e. whoever has access to the project would have visibility to the assets re...
-
Dear community members, I need a help how to show different fields before and after the issue is submitted? Am I required to create two issue types, or is there another way? I would apprec...
-
Hey there! <brand> new to JSM, looking for some help! I'm configuring forms that users will submit for things like employee onboarding and offboarding. And then using automation...
-
Hello, Does anyone know what I might be doing wrong with my automation? The only field not printing to the summary of our tickets is the reporter's name. Basically, we are hoping to update the s...
-
We are trying to add a new team created in Opsgenie to be a part of recipients/responders to an existing Alert rule. Scenario: Existing Team in Opsgenie: Team A - Gets the Alerts based on matching ...
- Question
- opsgenie
-
I can not see my organization list
-
Is it possible to allow users to select items in a custom Asset Object field without granting them access to the Asset Schema itself? For example, say I have a schema that has employee data that inc...
-
Hi is there a way to balance JSM tickets if more than one people is set on at the same time as on-call for a team/group? I would like to be able to use opsgenie to establish an on-call team (more th...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
-
I have a service desk project that accepts emails from an automated system to generate issues. In the queue, the summary of the issue is the subject line of the email. Can you change this so that tex...
-
So I have an auto rule that's sending a web request, the {{webResponse.body.data}} contains: data={total=1, items=[{id=3186}] I am trying to define variable {{DeviceID}} as '3186' however s...
-
Hi community, when the ticket is processed by us in JSM or a comment is written, the customer receives an e-mail with a jira@atalassian... notification. That's standard, isn't it? We haven't changed...
-
Hello Everyone, As we all know every Jira field has a limit to the number of options, if the number of options is growing in the Jira fields it is causing significant delays in Screens load, L...
-
I am trying to set up on-call using OpsGenie. We have set up everything and the connection to Jira Service Manager (JSM) is showing up as complete. However, I cannot get tickets from the JSM to appea...
-
Hi Dears, I need a JQL, that will return all tickets, which are commented after the previous day 18:00 before today 09:00. Is it possible or not?
-
How do I remove a client from a project? I don't see an option to delete this account Our Jira users are in sync with Azure and this specific client isn't showing up in Azure, so I can't find a...
-
Hi, After starting with the trigger for the existence of an update in a certain field of an issue, there is a clone of that same issue and I create a variable to have access to its {{createdIssue.ke...
-
We are using a Service Management board and slowly getting our customers to raise their own tickets. In the meantime, when we raise one we can use the “create on behalf” field to assign the correct c...
-
Hello Sometimes employees enter incorrect customer e-mail addresses. If a comment is then entered for the customer, the email cannot be delivered. I then find an entry in the log about an undelivera...
-
Hi How can i cancel invitation for a customer in jira service desk (Invited but not joined) I just found delete customer feature but can't find cancel invitation feature. Thanks
-
How come it isn't possible to change the positions of the buttons, so it can be centered and actually look nice instead of having it centered by default on the left?
-
Hello everyone, our team has an issue in Jira comments. If we discuss multiple topics related to the same issue, the comments become messy and it is quite difficult to understand whether a comment i...
-
How to Automate Issue Escalation from L1 to L2 Support in Jira Service Management Based on SLA Breac
Hello JSM Community, We are new to Jira Service Management and need assistance setting up an automation workflow to manage our support issues. Our goal is to ensure that issues are efficiently escal...
- Question
- jira-service-management-cloud
-
Hello everyone, We are working on a client project where the clients create issues for us. And we're trying to understand if there are any duplicated issues. We are currently using JQL and trying to...
-
Hi everyone, I'm a team lead and we are working on tasks in a Jira project and tracking everything in sprints. Before completing a sprint or monthly system closure, I would like to notify my teamma...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 11 | |
| 10 | |
| 9 | |
| 8 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| Tuesday | ||
| Monday | ||
| Monday | ||
| September 10, 2025 3:07 PM PDT |