Community resources
Community resources
Community resources
Jira Service Management
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We are going to ask for unmerging Jira Service Management and Opsgenie. My question is if our current setup and configuration of Opsgenie will stay the same as it is now (teams, users, integrations, ...
- Question
- opsgenie
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I am an organization manager. I want to manage my users well and create a good organization. From whom and how should I learn?
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Hello, Looking for some details regarding the data security model of opsgenie integrations. I understand that they function as slightly more complex API endpoints, but who writes the code? And is ...
- Question
- opsgenie
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as you can see I created with english language but, category column created in Korean language even though I changed all language (system, personal setting) to English. the column "범주" is created by ...
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...o"){ getFieldByName('Log Work').setHidden(true) } if( Result == 'Si'){ getFieldByName('Log Work').setHidden(false) &n...
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hello Team, I'm new to JSM :):):) i have checked few articals which is related to 3 Strike rules but these diff senarios. i want to make it simple Rules. when ticket status in Pending ( w...
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Hello Everyone. I have a service desk that looks like this: How can I make this look a bit nicer? I know how to change the title (e.g. 'Incident Requests' to 'Click here to raise an i...
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How can we create an automation that notifies the assignee of the primary issue when a linked issue is done? This is for us to avoid missed cases. For example, our company has different teams ...
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I have a longish form which I would like to break into 5 sections (I am copying from an existing PDF form). How do I do this I Jira, I have just spent hours looking.
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Hello Everyone. I have a request type of Change Request that shows an RFC form in the servicedesk portal for customers to fill out. My issue is that I have a cascading drop-down called Project that...
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Hello Everyone. I have a cascading drop-down field called Project that has categories inside it (e.g. Microsoft > MS365). I want to create another cascading drop-down field, called 'Sub-catego...
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Afternoon, I am inquiring about the ability to spin up separate instances of jira service desk under our organization. We have two very distinct types of services and would like to separate them int...
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I have found in automatons where you can schedule for every few days, weeks,... or a specific date. However, this doesnt help me as i need to generate sub task tickets that are created from the date ...
- Question
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1. We are starting a project to convert our Data from ServiceNow to JSM 2. Is there a template available that shows all fields that need to be mapped? 3. Is there a way to look in...
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Silinen sıra geri alınabilir mi?
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I am attempting to receive alerts from GCP in JSM's Alerts section. I have followed the steps in the link below, yet no alerts show up. When I use Postman with the test payload from the article, I re...
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I am trying to pull form data via RestAPI to export into external software and revert back updated data into Jira. I have used https://testabc.atlassian.net/rest/api/3/issue/test-123 I got Jso...
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I have an object called "Store Locations" and under the "Status" attribute, I added a status called Group 25. How do I query to just show the store locations that are under Group 25?
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I realize that a new central area for managing locations has been added, but we have project admin who administer their own projects. They have noticed that when they search Customers within their ow...
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Hi Community In a selector field, it is necessary to show only certain options in the portal, but for the agent to have all the options available. It's possible?
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Is it possible to create nested rules in opsgenie? For example, I have 2 rules in cloudwatch, CPU utilization exceeds 80%, then alerts should come as P1. CPU utilization exceeds 70%, then ale...
- Question
- opsgenie
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I am performing a "Create Incident" operation using Api Key. Then I want to close the Incident I created using the "Close Incident" feature. However, the "Create Incident" operation does not return t...
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Hello, I have the following issue: I receive alerts in mail that have the following body format: Total emails: "number of mails" I want an alert to be created, only when the "number of mai...
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Hi all, Having trouble with automations for approvals. Basically when a ticket has been approved, I want to get that approver create a task, add them as a reporter and send an email to all other ap...
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Our IT Change Management team is migrating from Jira to JSM for improved ticket management. We have over 50 Engineering teams, with some deploying a high volume of change tickets (thousands quarterly...
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