Regarding the Email Content

[Aathi Kuthalingam]

In jira service management project. i enabled customer notifications for Request created. Then i edited the email content by clicking on provided "Edit" url But it seems like the changes not reflecting. I'm seeing the mail content like "Just confirming that we got your request. We're on it.". I'm not sure weather this is an right approach to modify it or need to do more other changes. Please suggest.

[Lisa Forstberg]

HI @Aathi Kuthalingam ,

Welcome to the Community!

Perhaps the problem can be due to language and translations?  When you edit the template under customer notifications you edit the basic template.

Go to Project settings > Language support > pick a language > Customer Notifications. 

There you have the all the notification events once again for each language. 

all the best

Lisa

[Igor Medeiros - Modus Create]

Hi @Aathi Kuthalingam

If you are looking for easily customizable templates, our app Notification Assistant for Jira can help you with that.

It allows you to create your own notification rules, customized templates, and much more.

Feel free to reach out.